If there were a no-star rating, that is what they would get. I assisted the family of a dear friend in their time of need. The afternoon before the evening visitation we went to DeBerry's place to set up. We unplugged the electric and audio cables of the microphone to move the podium and the owners went ballistic, three times. First was the son, Andrew, during the visitation. When I offered to put it back he said, "There's no sense now," but that was not the end of it. Then was his father, Bill, who stomped in at 8PM just as we were leaving the visitation. When I arrived to the funeral the following morning the white haired-man who sits behind the desk jumped up, ran to me, and proceeded to point his pen very close to my face and scream at me. When I backed away he drew closer. It was a scary situation. There were several witnesses to all their ballistic behavior. It seems they are morons who can't plug-in an electric cord and audio cable, even after I explained there were engineers and two audio-visual people in the group of visitors. I even promised to hire an electrician to fix it if it didn't work when we plugged the mic back in. It took us two minutes to put the podium back and plug the mic back in, which turned on and worked. I was later told the DeBerry mother is very ill and I will say a prayer for her, but that does not excuse their unprofessional, offensive, scary behavior. These guys are complete and utter insensitive clods. Avoid like the plague.