I would just use someone else. Especially, do not call or schedule appointments on Fridays due to techs wanting to start the weekend early. I feel that I was charged for work that was not performed and then to add insult to injury the bill was higher than my final quoted price. You also only have ten days to pay the bill. By the time I got the bill, I only had three days to pay it and then the invoice says they will charge finance fees after 10 days. The problem did get fixed, but I really could have bought a new refridge for the price i paid them.