Ed's been great. I marked off one on professionalism because, although he is, he's friendly and not one of those stuck-up types. It may not be someone's cup of tea but he fit me just fine with a good attitude. Several times. As for promptness, that's probably not his fault, actually. He's been like less than 30 minutes late twice, it seems. He fit me in on short notice and had other jobs to clear up in the day while fitting me in in between. What mattered the most to me was the great job he did. I have a sister who's extremely sensitive to even smoke residue in the house and I'm a heavy smoker. She had no problems with her breathing when she'd come to visit. Of course, I didn't stop with the carpet, he did the upholstery on the furniture, as well. He even had some type of stain repellent he put on after he finished. I don't know if that was extra or not. But it all did the job I needed done, at a good price and, like I said, because of short-notice visits it was done "on the run" more than once. That is, with only 2-3 days notice.