It is hard to put into words the experience I have had at the Woodlands location One Step. As I write this my hands are shaking because of the anger and frustration that I am feeling. My ultrasound for my pelvis was scheduled for 1230. I arrived at 12:20, there was a small hiccup in the beginning because my order needed to be faxed from the physician. But that order was sent over in less that 15 minutes. I was asked to arrive with a full bladder. I had drank 32 oz of water as requested, and I left the office at 150pm ....my name still had not been called. I could no longer hold my urine so I was forced to relieve myself on site and to cancel my appointment. The woodlands is not close to my home, I also had an elderly person and small child with me. The stress of those three things is enough but the lack of consideration shown on behalf of the staff was saddening and disappointing. Stress only worsens and irritates my condition, and I was in extreme pain because of this ordeal. I asked the front desk what was taking so long and not only was I shrugged off and not given an explanation, more than 4 other people came in behind me and were called. I informed them that my bladder was full and no sense of urgency was shown, nor was a apology given. I wasted a very large amount of gas to come out to that location, but more importantly the stress that it has placed on my body was very great. I truly hope another customer is never treated as poorly as I have been. I hope that this will reach the appropriate personnel for changes to be made in the future so that this does not occur again.

*update- I did speak with the office manager whom advised that the ultrasound tech was stuck in traffic. She also stated that she was sending out a gift card to acknowledge my troubling experience, I never received that.*

I wish I had read the reviews before making an appointment with this facility. I was told to arrive at 11 a.m. and had filled the paperwork out (they gave to me the week before). So I sat in the waiting room for over an hour - the front desk girl left at 11:45. I knocked on the window - asked for my order back and to refund my co-pay. Never go there. Very poorly run and not professional!! From the reviews all their clinic are run the same way.

My appt. was for 1:15. It's now 2:20 and I'm being told it'll be 45 minutes more! My doctor gave me Valium to relax which should pretty much be worn off before I get in. WHY do doctors and diagnostic facilities overbook so patients have to wait? Absolutely no concern for a person's time! But they sure want their money right now!