I have a couple of beds I bought from them a few years ago and they are still just as flat and as firm now as when I got them. I have friends that have bought their beds (like most people do) from the big name brands, and they already have dips or sags in the middle of the bed, or the edge of the bed is crushed down. Which that makes sense to me because name brands are mass produced, and most things mass produced are made with cheap materials so owners can get more money. It helps Classic Bedding to be small, it creates low overhead so more money goes into QUALITY then quantity. The salesman was very respectful and knowledgable. My beds were delivered quickly and on time. I would recommend them to anyone!