First I want to start with the fact that I had a very good experience with the sales process. Lucy and I became fast friends as I was in the store at least once a week trying to figure out what furniture to buy as we were buying a bigger house and needed some upgrades. My husband and I couldn't agree on a sectional and finally with the help of Lucy decided on the ottoman from my favorite sectional (Ciera in brown) and my husbands favorite sectional (Monterey in beige). We wanted leather as we have children and wanted something that would last a long time and also be easy to clean. Lucy told us the best investment we could make is buying the fabric protection at $185, that way if any damage occurred to the sectional it would be covered and we would get a new sectional. She said the kids could cut it with scissors, draw all over it with marker or even burn it and it would be covered. We said, how could we pass that up!



We also bought a king size mattress and a mattress cover, and a 60" arts and crafts tv cart in chocolate. We extended our delivery date of 10 days later so that it would be delivered on move in day to our new house. Delivery went perfect, all the pieces were in perfect condition. I was a happy customer.



Our children got pen on the new couch. No worries, I called the warranty in and they sent something to clean it right away. It worked. Then a year in, I noticed some significant cracking and peeling. I called the warranty and they sent someone out to look at it. The man took one look and said, wow, that should not be happening at all. The couch was pristine except for one spot. He took pictures and called it in and then handed the phone to me. The woman said, sorry not covered. She said that if it happened on the back of the couch it would be covered but not on the seating area. I thought to myself, even the technician said this shouldn't be happening and why did I buy a warranty that was supposed to cover everything only it isn't covering everything.



We disputed in a written letter and it was denied again.



After further research, I found out that a lot of customers from multiple furniture stores were having the same problem because it was bonded leather. The furniture would be fine and then it would start to crack and peel and it wouldn't be covered under the warranty. Some have gone as far to sue. Quite frankly, I'm considering it.



I would have bought a microfiber couch that could clean up easily with some soap and water than have a leather couch that is shedding every time we sit down. There is no repairing it. I would not have bought an almost $200 warranty and had a couch a year later that is peeling apart. We wasted over $1000 of our hard earned money on this product that as Lucy said was perfect for our family because the warranty covered absolutely everything.



My husband called the store and was left on hold and told he would receive calls back but never did.



Everyone who walks into our house asks what happened to our couch and I let them know the story and I tell them to never buy from Value City.



It's a shame, because before this incident happened I was going into VCF regularly because I needed more furniture for our new house.



At this point I wouldn't even want to replace the couch with the same one. I would want a microfiber couch.



Do not buy from VCF and if you do, do not waste your time buying "leather" and do not be tricked into buying a warranty to cover that "leather". Other countries ban this deceptive tactics in telling people to buy "leather" and selling them a warranty to protect it when they know for a fact that it is going to fall apart.



I will say that our mattress and tv cart are still perfect and that was not a waste of money.



Of the $3405.23 we spent, over $1000 of that was a waste of money just a year later.

Week late delivering.. had to call.. told me had it listed as a refund and we didn't want it.. didn't show them returning any money though.. service rep was more interested in getting off the phone and unapologetic for taking my money but not delivering the product.. look elsewhere if you're on a schedule