Let me start by saying that I've been one of the first patients of dr. Olivier since he joined CSHP and I still believe that he is one of the best physicians in the area. But last couple of years I have had nothing but issues with getting the health insurance claims paid every time I went to see him. From putting in the wrong codes, to charging for preventive care visits (because I "talked to the doctor for too long" and it was considered another appointment) etc. If it wasn't for dr. Olivier I would have chosen a different provider a lot sooner.

The most recent issue I had was that they said they would not be able to schedule my annual physical with until March next year (and I called in mid August). They recommended me to see a different physician at this location if need the appointment sooner, which I did. But even though they made the recommendation, they didn't put in the "referral" which was required by my insurance. Now I have been dealing with them and I will have to pay the total cost out of my pocket, because they are saying I should have requested the referral myself. I do not know all the nicks and nacks of the insurance policy and they don't have time to check policy of their patients (that's exactly what CSHP accounting person told me) and I have to pay 100% of the cost for the preventive care by myself. The worst part of the whole story was that said dr. Olivier has not been in the office, even though he came out of his office while I was there and he even asked me how come I didn't come see him...

Unless you are willing to spend endless hours on the phone with CSHP accounting and your insurance company I would encourage you to take your business somewhere where they actually care about their patients/customers and don't mind checking with the insurance before they send you a bill.

Love Dr Jordan she is very professional and caring. Made me feel very welcome and comfortable and Lisa is the best nurse I've ever had!