The customer service is great. I've never had to wait and I normally just walk in vs. make and appt. My husband and I recently moved and it was just the two of us. I was 2 weeks post having my first set done. They stayed on through the entire move. Polish never once chipped, not one nail broke or lifted. Thier prices for fills are a little high. They charge $28.00. I've been getting my nails done for a long time and have never gone above $18 for a fill and when I've gotten them done I've normaly had them done in the Marin area. So for me its a bit pricey but worth it!!