I was in town on business and ordered an arrangement to be delivered the same day. It was, however, the roses were less than acceptable, as I was present, to view them. I called and spoke with a customer service agent, and was offered no solution. I called back and spoke with the owners son, who was very pleasant. He did re deliver another arrangement, and picked up, the old one. I was informed they did not deliver to the area, where my hotel was. I find this very disturbing after discovering, they are listed as, teleflora and ftd, associates. Initially, I was told, they could re deliver to the original location, but the recipient, was,no longer there, but at a hotel. The first solution I was offered,was for either the recipient, or myself, bring the original arrangement, back for an exchange. After the second delivery, I was even more disappointed, as they were actually not as "nice" as the first one. I spoke with the owner who offered an exchange. I would just prefer a credit.