..mike knafla sales consulant very friendly walked us through buying our used volvo, from start to finish he stayed late and showed us everything on the car and how to work it. while we waited our turn to see cory [chief financial officer] mike made sure we were comfortable with water, coffee etc. we had an oops in the first car we picked, but scott {used car sales manager} with his great knowledge of cars,and wonderful personality went immediately to sonny the general manager, whom himself called us immediately to come in to see him. sonny when we met him was very friendly and put us right at ease. together their teamwork fixed everything,i just want everyone to know if there were more stars in the ratings i would rate them even higher. in closing i myself am skeptical of phoney ratings at web sites, but ive never been to courtesy motors before, so go find out for yourselves how it feels to be treated like a real human being. judy in paradise