I am very dissapointed with roxy cleaners they have ruined countless sweaters and my husbands silk ties.I kept thinking maybe it was just an accident so I kept giving them chances but no. they time and time again managed to ruin scarfs and shrink my clothes. When it came down to doing something about damaged clothes they act like they don't know who is in charge or who can help you out with the problem. They don't care or have a clue about customer service I even have other family members who have had the same experience with these unprofessional rude clerks. Don't even bother calling about quotes because they'll be rude to you on the phone as well!!