I HAVE NEVER BEEN TREATED SO RUDELY IN MY WHOLE LIFE. I USED TO LOVE THIS CINELLIS, THEIR PIZZA IS OVERPRICED BUT VERY GOOD, PROBABLY THE BEST IN THE AREA. HOWEVER THEY SERIOUSLY NEED TO WORK ON THEIR CUSTOMER SERVICE SKILLS. I WORK IN THE RESTAURANT BUSINESS AND IF I EVER DECIDED TO TALK TO A GUEST THE WAY I WAS SPOKE TOO I WOULD NOT HAVE A JOB. AND I HAVE READ OTHER REVIEWS OF THIS PLACE ON HERE AND CITYSEARCH SO IT SEEMS THESE PEOPLE HAVE ABSOLUTELY NO REGARD FOR THEIR CUSTOMERS. I AM STILL IN SHOCK AT THE FACT THAT THEY MESSED MY FOOD UP AND THEN HAD THE AUDACITY TO ARGUE WITH ME AND THEN REFUSE TO GIVE ME MY MONEY BACK!!! THEY FINALLY DECIDED TO DO SO. I CHOSE TO TAKE MY BUSINESS ELSEWHERE FOR LUNCH TODAY AND I WILL ABSOLUTELY NEVER PATRONIZE THIS ESTABLISHMENT AGAIN. THE LADY WHO WAS WORKING THE TAKEOUT WINDOW ON THURSDAY NOVEMBER 20TH 2008 DURING THE LUNCH SHIFT SHOULD SERIOUSLY FIND ANOTHER LINE OF WORK AS CUSTOMER SERVICE IS NOT HER THING.

Go here like every single week. I always order it to go on the phone ahead of time. I drive like a good 25 min. to get there because I love their pizza, however last week and I asked how many slices did an extra large come with because I usually order a large, but I had my nieces and nephews this night so I needed a few extra slices. The young lady I was speaking with told me that th New York Pizze came with 12 slices, I said "''Cool" and thats what I ordered. When I got home, we found the pizza only had 8 pieces. I immediately called back and advised them of the problem. They said it was a mistake, the pizza I ordered does only come with 8 pieces, they told me wrong on the phone. She said when I came back I could get 5 dollars off, I was fine with that. However, the owner was not. I ordered an extra large pizza tonight and reminded of the coupon on the phone. When I got there the owner which was a heavy italian female asked me in a very rude manner why her employee gave me a discount, I told her, she was very upset. I couldnt understand why because they also have 3 dollar coupons on line! And why be upset over 5 dollars to a regular customer. When I left I called in a very courteous manner and asked for the manager-owner, she got on the phone, I told her that I was bothered by her acting so ugly, she said she was gonna hang up on me, I asked why and told her I was a customer just expecting better service, she actually starting being very rude and obnoxious, I eventually called her an ugly name after really trying to be the bigger person. I am the customer and found myself being more courteous in my position than she, I will not return! Also I work at a big school, I will be advising others of this terrible service, we will go else where! Oh yeah, and she- the manager even called my phone back wanting to argue! Go figure! I guess she felt like she could do that- shes the owner, but I will call corp. and every other resource I have, when I spend my money I want a good experience. I dont expect to argue!

Great pizza and a family friendly atmosphere.