Don't call them, they will put you on hold forever! My husband and I bought a whole computer outfit from Staples, Brunswick. We were pleased BUT manager told us that night if we would bring in old printer, he would give a credit toward new one he insisted we buy w/new computer. When I went back in 2 weeks later, he refused bc I had not brought in receipt! When i went back in a week after that he refused to give credit bc it had been too long!!! I had explained to him when he first suggested it at purchase that I don't live in Brunswick and he had told me "it would be no problem to bring it in later!" but apparently that was not the truth!