HORRIBLE. If i could i would give 0 stars. The lack of professionalism in this case was ASTOUNDING. I called for a pet friendly vehicle and did not get one. We use this service because it has pet friendly vehicles and we needed to transport a dog to the vet. After waiting for 30+ minutes for a car, the driver pulls up outside the vet and sees that we have a dog and will NOT allow us into his car. He then begins to argue with me about how the service didn't tell him we had a dog, and he didn't want to let us in. After convincing him that my hypoallergenic, non-shedding sheep dog would be fine, he then ALLOWS us to put her in his SUV trunk on top of pee pee pads that I had received from the vet so she was not actually touching his "precious" car. He then proceeds to call the service and yell about the fact that we are in his car and he didn't want to drive us within earshot so we, as the passengers, heard the conversation and rode with him very uncomfortably. If it were a quick service we would have waited for the next car, but with a sick dog we just wanted to get her home as quickly as possible. I then call to complain about the driver when I get home, and the customer service department acts like its my fault and defends this jerk to me and tells me that the driver called them again to complain about us! One of the absolute WORST experiences I have ever had and I caution anyone from using this service. Mean angry drivers, and terrible customer service. A industry based around consumers should know that the customer is always right, and in this case I absolutely was. I have never been treated so poorly.