I have been using Fontaine on both my properties, and at first, I liked the company. But when I had troubles with my AC unit and asked them to take a look and FIX the problem, all they did was top off the coolant which cost $400 and honestly didn’t even take the time to look to see what the problem was! It took them 2 months and several calls from myself and my wife before they called me to tell me what happened when they went. They didn’t send any kind of bill or report of what they did besides telling me I was low on coolant. All they said when they finally called me (not even from the service guy who went to the condo) is that I needed a new unit but gave no quote or any kind of explanation. The year prior we had the dye put in to detect where a leak would be coming from, but they had no record of us PAYING them to do that. The guy who called said the notes say there where multiple leaks and we need a new unit... when I asked him to explain a little more, he said this is what he is reading. I asked why the person who went didn't call me 2 months ago, he had no answer. I had another person go out to look and within 10 minutes he found 1 leak, FIXED IT, and now I am good to go. I will never recommend Fontaine to anyone else and I feel like I was taken advantage of. If there was an option for 0 stars, I would use it!! Very unhappy and I hope everyone reads this before using them!!

I have used this company under prior ownership many times before and had a great experience. This time I hired them to fix a leak in a small bathroom. Was told that they will have to “Take out / Break” couple tiles under the sink to get to supply line to be changed. Then it turned out that it not the supply line but a drain and without telling me in advance, plumber broke out much more. He did not use a cutter to reduce the damage but instead used a crowbar and destroyed tile all around the opening he needed. He also cracked and chipped tiles on the outside of the cabinet. Now it is impossible to just cover the small/agreed on opening under the sink that I planned on doing with two spare tiles I have. I called the company and was told that I knew they will take couple tiles (which I did) but about the fact that opening is much more than that and about destruction of tile adjoining area outside of the cabinet nothing can be done by them. The only options I have now are to replace cabinet to a larger one to cover destroyed wall area but that would require custom sized ($$$) one and would require plumbing work again and an additional expense OR to RETILE whole bathroom wall.
Update four Months later:
In January Fontaine asked me to take down original review and promised to take care of the issue. After three months they offered $200.00 toward purchase of new vanity. They know very well that vanity of the Custom Ordered size needed is close to 1000.00 and I already paid them $360.00 before I noticed the damage.
Customers beware.