I think having talent isn't the only thing important to a business. This place has no compassion and I'm quite sickened by it right now that I am writing my very first review on the internet. I had to cancel two appointments and I do understand that must be frustrating for the stylist and I apologized profusely when cancelling because I really felt bad. I had to cancel the 2nd time because my 19 year old had two friends pass away within a few weeks of each other and she was having a very hard time so I didn't want to leave her. I called today to reschedule and explained the situation. In response, Karen said to me, I quote... "2 kids dying in Branford isn't my problem". I was shocked! I just said to her WOW...you have a nice day and hung up. Maybe she doesn't have kids? I'm still in shock with a pit in my stomach!