I called to have a broken window repaired and screens replaced.(rescreened)First, the good. I am pleased with the window repair and the screens.Now, the not good. I phoned and was told about the service call fee, a prelimary window cost and an estimated hourly rate to do the actual repairs.About a week went by before they phoned again to make an appointment. They came out and measured the small window and we walked around the house counting and measuring the screens. Then he starts talking about new frames, and I said What???? My frames are fine, they just need to be rescreened.They tell me they will have to call me back with the cost.They call back. I realize we had never talked about color or material. He had picked black screens for my white house. I changed the color. I asked if there would be additional charges such as hourly rate or service call. I was told no. I received the cost of the window pane. I asked what the hourly charge would be. I was told he didnt see it to be over half an hour, and estimated it to be $30. I said fine.They told me I had to prepay $150.00A week or so later, they call to do the work. They show up later than I was told they would be there. They take the small window to the truck for the repair and replace the broken pain.They reinstall the window. They were ready to leave and I had to remind them about the screens. They take the 10 screens with them. They tell me the screen tabs should be on the outside of the window so they would be easier to remove. (For me and for burglers, i reply) They tell me they will be back in TWO days to reinstall the screens. I reclarify there would be no service/hourly rate additions.A week goes by and a woman calls to make an appointment to reinstall the acreens. I tell them it is fine to come while I am not home. She tells they will install the screens with the tabs out. I tell her no, on the inside.They come and install the screens.All good. I am happy.Now the UGLY!! The woman calls back for the remainder of the bill. She gives me the total. I said where did that number come from? She broke it down.10 screens 136.08...as we agreed to initially1 window pane for 69.98, again as agreed.Service call $58 as agreed.Hourly rate 120.00. I said what... I was quoted $30. She replies 'there were 2 guys on the repair, 60$,an hour each.. I repeat noone said it was per person and not even close to what i was quoted.Too bad, basically.I feel ripped off of $90. and taken advantaged of. I would not recommend this company for big jobs. As to repair a broken window, not many places do that work anymore

I called to have a broken window repaired and screens replaced.(rescreened)First, the good. I am pleased with the window repair and the screens.Now, the not good. I phoned and was told about the service call fee, a prelimary window cost and an estimated hourly rate to do the actual repairs.About a week went by before they phoned again to make an appointment. They came out and measured the small window and we walked around the house counting and measuring the screens. Then he starts talking about new frames, and I said What???? My frames are fine, they just need to be rescreened.They tell me they will have to call me back with the cost.They call back. I realize we had never talked about color or material. He had picked black screens for my white house. I changed the color. I asked if there would be additional charges such as hourly rate or service call. I was told no. I received the cost of the window pane. I asked what the hourly charge would be. I was told he didnt see it to be over half an hour, and estimated it to be $30. I said fine.They told me I had to prepay $150.00A week or so later, they call to do the work. They show up later than I was told they would be there. They take the small window to the truck for the repair and replace the broken pain.They reinstall the window. They were ready to leave and I had to remind them about the screens. They take the 10 screens with them. They tell me the screen tabs should be on the outside of the window so they would be easier to remove. (For me and for burglers, i reply) They tell me they will be back in TWO days to reinstall the screens. I reclarify there would be no service/hourly rate additions.A week goes by and a woman calls to make an appointment to reinstall the acreens. I tell them it is fine to come while I am not home. She tells they will install the screens with the tabs out. I tell her no, on the inside.They come and install the screens.All good. I am happy.Now the UGLY!! The woman calls back for the remainder of the bill. She gives me the total. I said where did that number come from? She broke it down.10 screens 136.08...as we agreed to initially1 window pane for 69.98, again as agreed.Service call $58 as agreed.Hourly rate 120.00. I said what... I was quoted $30. She replies 'there were 2 guys on the repair, 60$,an hour each.. I repeat noone said it was per person and not even close to what i was quoted.Too bad, basically.I feel ripped off of $90. and taken advantaged of. I would not recommend this company for big jobs. As to repair a broken window, not many places do that work anymore.

called to have a broken window repaired and screens replaced.(rescreened)First, the good. I am pleased with the window repair and the screens.Now, the not good. I phoned and was told about the service call fee, a prelimary window cost and an estimated hourly rate to do the actual repairs.About a week went by before they phoned again to make an appointment. They came out and measured the small window and we walked around the house counting and measuring the screens. Then he starts talking about new frames, and I said What???? My frames are fine, they just need to be rescreened.They tell me they will have to call me back with the cost.They call back. I realize we had never talked about color or material. He had picked black screens for my white house. I changed the color. I asked if there would be additional charges such as hourly rate or service call. I was told no. I received the cost of the window pane. I asked what the hourly charge would be. I was told he didnt see it to be over half an hour, and estimated it to be $30. I said fine.They told me I had to prepay $150.00A week or so later, they call to do the work. They show up later than I was told they would be there. They take the small window to the truck for the repair and replace the broken pain.They reinstall the window. They were ready to leave and I had to remind them about the screens. They take the 10 screens with them. They tell me the screen tabs should be on the outside of the window so they would be easier to remove. (For me and for burglers, i reply) They tell me they will be back in TWO days to reinstall the screens. I reclarify there would be no service/hourly rate additions.A week goes by and a woman calls to make an appointment to reinstall the acreens. I tell them it is fine to come while I am not home. She tells they will install the screens with the tabs out. I tell her no, on the inside.They come and install the screens.All good. I am happy.Now the UGLY!! The woman calls back for the remainder of the bill. She gives me the total. I said where did that number come from? She broke it down.10 screens 136.08...as we agreed to initially1 window pane for 69.98, again as agreed.Service call $58 as agreed.Hourly rate 120.00. I said what... I was quoted $30. She replies 'there were 2 guys on the repair, 60$,an hour each.. I repeat noone said it was per person and not even close to what i was quoted.Too bad, basically.I feel ripped off of $90. and taken advantaged of. I would not recommend this company for big jobs. As to repair a broken window, not many places do that work anymore.

The most knowledgeable and professional company I've used in a long time.

Absolutely the most knowledgeable and professional!