Where do I start. The month of December my son who is 3 came home and we had to practically peel his clothes off of him. You wanna know why? He was in the middle of being potty trained. His teachers requested that I send him in underwear. Well I did and he came home in damp urine. It smelled like very old pee. One of the teachers immediately told me he had a accident 10 mins into being there. Unfortunately he stayed the night with my mother so his backpack with his back up clothing were in my car. I never received a call asking me to bring him extra clothing. So they put a pull up on his and put the urine soaked clothing back on him. To make matters worse, when his father picked him up, he was outside. He came home and when we went to take him a bath, had to peel the babies clothes off of him. When I went to Karen the director she acted very concerned. Said that she was getting to the bottom of the situation. And that she had gotten two stories, and was trying to figure out which of her teachers were lying. She asked that we not remove the kids and that she would be hiring new people and changes were coming. We believed her for the simple fact that there are some great teachers there like my sons infant teacher and the cook Cassie who always went out of her way to help in the mornings with my son who is completely in love with her. Well yesterday I found out that my 3 year old son came home in a jacket. Not the heavy duty coat I sent him to treehouse with. When I called the next morning inquiring about where his coat is and why is it constantly coming up missing (this was the 3rd time) I received a very rude response from the front desk/ receptionist Jill. I also asked why my children were being taken outside in 30 degree weather including my 1 year old. She fed me a story about they are required by state to take them outside. This was my 2nd time asking her this. The first time she told me the weather had to be 45 degrees and above in order for them to take them outside. The day of this incident the temperature was 32. So she pretty much back pedaled on what she told me. Then proceeded to tell me if I am so unhappy I need to pull my kids. Mind you I called and asked for Karen who she told me was not there. I immediately hung up the phone and went to the daycare to not only speak with Karen but to get my sons coat. Fast forward 9 mins later I arrive Karen is magically sitting in her chair with a very annoyed look. The moment I get I tell Jill I no longer need to speak with her my business was with Karen. Karen responds with if you think Im going to tell you anything other than what she did you are sadly mistaken. I then tell her I dont think Im being unreasonable by wanting my son to come home in the coat I sent him to school in. She then responds that she has a hundred other coats to keep up with and thinks its sad that I cant put my sons name on the inside of his coat ( his name is inside of all of his coats) I then asked her where is the coat? She responds with she is having a teacher search for it now. So I asked her well how do you know his name isnt in the inside? Thats called assuming. She had the most stupid look on her face. I then proceeded to pull my phone out and record because I was shocked at how I was being treated all because they lost my sons coat. She then proceeded to say she wasnt going to argue with me and asked me to leave the premises. While my children were still there. She also said because I was refusing to listen to her that my children would be dropped from the daycare. Needless to say my children will never step foot in this place ever again. My kids have attended treehouse before this new management and we loved it. Since Karen has come in the place is filthy, kids are constantly sick, my entire family caught strep throat because there was a outbreak at the daycare. Kids sitting in their own urine all day. All Karen does is sit on her computer and the only time she comes out is to go into