I was pleased that the company called me when the service men were running late, even though it was only a few minutes. Also, I was shocked at how good my carpet looks!! I have used several carpet cleaners, all brand name cleaners, and my carpet looks 1000% percent better than anyone else that cleaned it. The carpet is at least 10 years old and I thought I needed to replace it, but after this cleaning it looks so good that I am sure I can go another few years without replacing it.