I agree, I have no idea what the person's nationality has to do with her experience, but I've experienced the same response from the individuals at that styling salon on several occasions so, I won't be back either. I was told on a Friday night and a Sunday afternoon by the JC Penney person at the front desk that there was a great salon for haircuts in the mall called MasterCuts and I should check that since they didn't have anyone available. I couldn't believe that they were referring business to another salon, but I did just that and have taken my business there on more than one occasion. But, my question is...who's running that place. Whoever it is really should re-evaluate whether what they're doing is really working to bring in business and optimizing the revenue that could be made. I used to like going to JC Penney's styling salons, but I'm disappointed at how poorly run and staffed they are these days. I hope that someone from JCP reads this and makes some changes.

what does the lady's nationality have to do with your husbands hair cut?

I was in the store late evening on 7/31/12 at Willowbrook mall and my husband we had asked the lady what is the price for a mens haircut. She said there are 3 choices and we chose the one we wanted well there came a african lady and said let me see if anyone is available. Proceeds back to us and says no one here cuts mens hair. What kind of salon do you go to and turns you down for a simple Mens haircut and says pretty much they have experienced hair stylist at JcPenny's and doesn't have anyone to cut a Mens haircut when there was at 3 ladies there. Never going there to take my family of 5 there for a haircut.