I have been taking my Honda here for years. They have always been very fair with me and I trust them.

TERRIBLE!!! DO NOT GO HERE!!! Tuesday, 1/21/2014. Had a coupon for $19.99 oil change and was told that I could upgrade because it "was included on the coupon" so I agreed. After service was provided and I was paying, the price jumped to $36.99! I asked what the difference was for and was told that it was for the upgraded oil. I told him that I thought he told me it was included in the coupon. He said, it was, but it was $17 more for the upgrade. Uhhmmmm, then it wasn't "included". He never told me there was a price difference, and I didn't ask because I guess I should have known. I told him that he should have told me, and he said it was clearly labeled on the coupon. I said I felt scammed and he shrugged his shoulders. WHAT?!! Are you kidding me?! I feel taken. I even told him that he could have easily made sure I knew it would cost more, and he didn't care to... because that really was the point (to take my money and double the price of the service) And it was validated by his lack of concern and shoulder shrugging. And I may have upgraded anyway if he just explained that a car with my mileage would really benefit from this or showed just a little bit that he was concerned that I, the customer, felt scammed and taken by what had happened and this review wouldn't have been written. And actually it wouldn't have been written or thought about again until a few days later...



To make matters worse, my windshield wiper fluid ran out 3 days later on the highway! After a $40 oil change, who doesn't top off fluids??? Well Monro doesn't. I called after making my way to a gas station, paying $3.75 for fluid, and completing it myself in the bitter cold, and asked if they refill fluids with an oil change. My answer from Josh was "only with an upgraded oil change" WOW! I was scammed into getting an upgrade and then didn't even get full service!!!!!! Josh said maybe on my drive to Cleveland I had used all the windshield fluid. Seriously that comment offended me, especially after what had already happened. Wow. Wow. Wow! I told him when I filled it, it took the entire bottle. He said they will only top off up to a gallon... Well excuse after lame excuse. At least he offered to top off my fluids after this stuff runs out. He showed a tad more concern then the other guy, which doesn't say much because he did say I used it all before offering the top off. Overall, what a joke. Obviously I will never be going back.



This morning, I looked today on my receipt from Tuesday, and the guy who rang me out, who shrugged his shoulders when I questioned the $37.00 charge, was none other then Michael Harvey Sr, the manager of the store. And that is why I am letting you all know. DO NOT COME HERE!!! There are too many places out there, some with great customer service, places where they DO tell you the truth and can sell you upgrades honestly informing you of the benefits and price!!!! Screw this place. I live in Dublin, and come in contact with many people, they will all know to NEVER COME HERE. I tell people the good and the bad. THIS PLACE IS BAD.