Made a reservation for pick-up and transportation and they failed to provide the servive. Charged me full price for four people and now refuse to refund my money unless I jump through a bunch of corporate hoops. The employees were rude and condescending.

I have been riding for years. A majority of the drivers are retired and work for Groome to supplement their income.
They say that with the hourly wage and tips they do well.
Many have told me they have class A and B licenses and love the flexibility of the job. I will continue to ride Groome regardless of what others say.

They are the oldest and largest in Columbus because of tge good ol boy lock that is Columbus. Their rates are high, their drivers are lazy and the booking is pathetic. Vans get smaller and smaller, rates get bigger and bigger. There is more room on the cheapest of airlines.

Why do People trust there lives to drivers, that Groome is only willing to pay $7.25 per Hour. At that pay rate they are only getting people that are not qualified to drive, I have Class B CDL license and certified for passenger and even School bus and they offered me $7.25 a hour

7am ATL to Col- Mr. James is the most wonderful driver. After a rough flight, he lifted my spirits.

Groome's is the worst shuttle service I have ever taken! The drivers are reckless and they charge a ridiculous amount. They are ALWAYS behind schedule. I typically wait 20 to 30 mixtures for the shuttle. I was running late due to road construction and lane closures. I called the office and asked them to hold the shuttle 5 or 10 minutes for me. They advised that they would try. Why I arrived 10 minutes after my shuttle was expected to depart, the had already already left. I'm furious that of all the times I've waited for them, the couldn't wait 10 minutes for me. And why wouldn't the call me back to let me know the shuttle had already left so I could have turned around and started driving your the airport myself?

Avoid Groome's at all costs!!!!

They forgot about my reservation, I had to call 4 times to find out information (kept transferring, 'I'll check where my driver is and call you back' with no call back, etc), came an hour late just to drop me at their next shuttle, almost missed my flight. TERRIBLE experience, and made for one of my worst travel days ever. So unfortunate that this is the only company that services Fort Benning and our service members and families are forced to deal with such a poorly operated company.

STAY AWAY! What a terrible experience. You'd be better off paying $150 to take a taxi. Those that gave this place a 5 star must be relatives of the owner or something.

Everyone was super awesome and friendly. I am happy I had a chance to use this service.

James Sanders was very pleasant. I really appreciated the service.

Perfect on time, good driver. Few times I have taken the shuttle I have found the drivers to be safe and courteous.

All drivers I've had experience with are friendly and courteous. I always enjoy the ride and feel safe on the bus.

Great service. Arrival was right on time. (early)

Prompt, courteous, and informative driver. Always on time.

Great driver- experienced and pleasant. Thank you for such good service.

The buses are a much better ride. I'm a weekly passenger and would love more buses vs vans. Great service nonetheless!

I really appreciate the great service of picking me up at my house. Thank you!

Very smooth ride, drive was safe and got me to my destination early.

We are enjoying the best service in Columbus. We feel blessed by this service.

Absolutely flawless service: I called the day prior to my wife and son coming back from New Mexico, and the entire transaction took about five minutes. The driver was waiting for them when they walked out of the airport, the car was immaculate, and the driving (from SFO to Mountain View) was good enough that my son fell asleep.