I have been shopping at Debnam's for over 5 years. it is a small hardware store compared to the big box stores. The selection is of items is plentiful and the service is better than the big box stores. The prices are competitive with the big box stores and many times it has lower prices. Also Debnams supplies items that the big box stores do not carry which has gotten me out of several jams. The owners are usually onsite and they do not make any false promises and do not talk your ear off. They get right to the point to try to service your needs. My objective is to get in and out as fast as possible making Debnam's very successful for me. It is not a coffee shop - it is a hardware store.

Thank you Zeke350! I have lived here nearly 15 years and shop all over Wake County. This is THE WORST store I have ever encountered in my life. I don't know how they can get away with treating people so terribly. They better get used to it, with population explosion not slowing down anytime soon. It hasn't for a handful of years, and not only are they behaving as if they are the only people on the Universe, the store seems to be only for "certain and preferred" customers. Most of us know what that means. Someone should remind the owner it is indeed the 21st century - GROW UP! and treat people decent, and you may see your business grow. Hhmmm...what a concept.

My family moved South to this area in 1999. My wife and I frequently shop at Debnam's. They are well-stocked, so we rarely have to go elsewhere for whatever we need. The hours are shorter than some other chain stores, and they are closed on Sundays, but the friendly service by people who know their products, know the area, and know their customers keeps us coming back.

I have lived in the community of Zebulon, NC, for nearly eight years and when I first stepped into the local Ace Hardware Store eight years ago I had ugly service from the sales personnel and unfriendly service from the checkout counter.. I decided then, never to shop there again.. I will drive twenty miles out of my way to avoid this store... I tell everyone I know about my bad experience and to avoid this store.



Yesterday I had little time to waste and didn't want to drive all the way to Lowe's in Knightdale a ten mile trip or spend the time walking thru our large Walmart.. I needed to get in and out so I decided to give Debman's ACE Hardware another shot for my business.. The store is only five minutes from home and I prefer to give local merchants my patronage.



The salesman was very nice and helpful.. Anxious to help me. We walked thru-out the store and picked up various items needed to complete various chores at home. Ended up with a $53.00 purchase which I knew carried a premium but I was willing to pay for good, helpful, speedy service.



At the checkout counter the young lady was not very polite but did her job efficiently. She became annoyed when I had to scrutinize some items on the total receipt and questioned a credit that amounted to an item I put back on the shelf for a smaller item. I could tell she was annoyed so I asked her if everything was fine. She threw her pen on the counter with a smirky undertone replied, yes.



I advised her at that point how I always avoid shopping at this store because of the way I am treated. Thought today would be a different experience but I was wrong. I asked her to reverse all of the items I purchased, I am going elsewhere.



She called over a gentleman with Jim on his coat. He immediately called me a donkey butte and made reference to me being a dam Yankee and that he didn't need my business. He has plenty of local customers. I asked him if he was the owner and he proclaimed, YES! At that point I again said that I wanted a refund on all of my items because I never want to come to this store again...



It was evident where the rest of the store staff gets their rude disposition towards people who look different and talk different.