I have never heard of such a rudeness come from an employee at any store. This young lady plainly didn't know her product and was extremely rude to my Grandson who was wanting help with his new phone. We had just purchased a new phone for his birthday and it hasn't been working properly on texting. He took it back to the store for assistance...all he got was excuses like "it's the network, they have been having trouble". I called T-Mobile and chatted with a representative for over 30 minutes. He checked out everything he could on the phone and IT WAS NOT THE NETWORK. My grandson wanted a new phone and her response was (paraphrased) "If I could give you a new phone I would" Meaning just to get rid of him. I can't understand a manager allowing such behavior from an employee to ANY customer, in any business...even if the customer is wrong. If this young lady had worked for me in any of my three businesses. She would have been out the door. Personally, I wouldn't buy ANYTHING from here.