Solutions for all Businesses matter what business you are in it is critical that the answering service you use has the experience and tools that are needed to fulfill your communication needs. Virtual Receptionist: Do you need help around the office? Tired of being interrupted by phone calls and inquiries that you don't have time to deal with? The Virtual Receptionist is the solution for you. This is the cost-effective alternative to hiring office staff. Our Customer Service Representatives will answer your calls just as your receptionist would. The calls can be responded to as you direct, or they can be transferred to your office(s) or cell phone, messages can be taken or sent to voice mail, email, or fax. Medical Answering Service: Specially trained Customer Service Representatives will handle your call, take pertinent information and dispatch calls based on your needs and preset instructions. Calls can be screened using Auto Attendant and Voice mail or our highly trained Customer Service Representatives will obtain information for emergencies, consults and even routine office visit information. You choose the level of support that you want. Wake-up Calls: We can't make the coffee but we can do the wake up call. Information can be programmed into our system to prompt us to give you a wake up call. It can be programmed on a daily basis or you can set a schedule so the call is made automatically every day at a given time. You tell us the time and we'll make the call. This is a very flexible system and can be done on a daily basis or on a permanent schedule. Auto Attendant and Voice Mail: Calls can be screened before transferring to Customer Service Representatives. Information regarding office hours, directions, times and dates of seminars or meetings and the option of leaving a message are available to your client through this service while still keeping the option of speaking to a live Customer Service Representative to take early morning cancellations, emergency messages or other urgent information. Voice Mail: This service provides your client access to leave a confidential message in your own private voice mail box. Messages may be left there by your client or given to our Customer Service Representatives to enter into your voice mail. Our voice mail system is available to you 24 hours a day 7 days a week for your convenience. Optionally, a notification can be sent to your phone every time a message is left in your voice mailbox. Order Taking: Our highly trained Services Staff enable your customers to place orders by calling your toll free number-provided to you through your service package. We can process payment and promptly forward the orders to your company. Anything from a single line of products to large catalog orders, nothing is too big or too small. Using this system your customers can place orders 24 hrs a day, 7 days a week, 365 days a year, thus giving your company the edge to succeed in today's fast-paced market. Customer Service: We pride our Customer Service team on their polite and courteous interaction with your callers and staff. Our ongoing reviewing and training regimen ensures your getting the best possible service. From Boston to San Francisco, we are available to you 24/7/365. Schedule Your Appointments Online: Check and set your appointments anytime and from anywhere you have Internet access. No more faxing updates or calling, emailing or checking in for what has been scheduled. Make changes on the fly, or let your staff, or our agents do it for you. By residing on the Web, your calendar is accessible simultaneously by you, your team and/or by our agents. Services Executel Communications How can we help you?