Very happy with the service here. They have fixed my vac without question within a couple of days, including contacting Miele for warranty parts.

Bought a Phaff sewing machine here ( very expensive) the machine lasted about 3 years ago, my wife uses it seldom and it is now broken down. We took it back here to be fixed only to be told that it would have to be sent out. It's been gone about a month and we haven't heard anything. Tried to call the store no pickup and not even an answering machine to leave a message.

If you are a fan of Miele vacuum cleaners, you have found the place to go! I bought a used Miele vacuum from them a few years ago and then returned recently to purchase another one, but new, this time. (They didn't have any used ones. I am keeping my old one as well so that I have a vacuum on each floor level and don't have to carry anything up and down stairs.) The person who helped me was extremely knowledgeable about each and every model. she gave me the pros and the cons of each model. They take back your old model vacuum (any brand) and depending on which model you buy, they give you either $50 or $100 off.