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Oliver Heating & Cooling, West Chester, PA19380 USA
We have been Oliver residentialcustomers for over 12 years; I paid them to install my system and then pay my contract maintenance agreement every year. Fortunately we had our first problem with our system this past weekend. Unfortunately, we foun... (More) We have been Oliver residentialcustomers for over 12 years; I paid them to install my system and then pay my contract maintenance agreement every year. Fortunately we had our first problem with our system this past weekend. Unfortunately, we found that Oliver does have a very good service department. The technician could not remedy the problem and charged a diagnostic fee, even though we knew what the problem was when he walked in the door. He suggested we upgrade our service plan, but did not say that there would be any cost savings for a repair, so he want us to pay more money for bad service. The part will not be in as promised and they will not schedule an appointment to install the part, which gives me no confidence that the part will be available. The individuals that answer the phone are rude and inconsiderate, in order to appease you they transfer you to a department that places you on hold and then dumps you into voice mail. I talked to the service manager and she was just as rigid. Oliver is officially fired from my residential service. (Hide)
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