The staff is not only friendly and courteous, they know what they are talking about. If I go to their store needing something for my computer and not really sure what I am looking for, they are always able to set me up. They understand that not everyone is a computer whiz. To the store employees, there is no such thing as a dumb question and that makes me very comfortable to ask about things that I know nothing about. To me it's a store and school all rolled into one and it makes me say, "That Was Easy!".