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Nov 22, 2013
Nov 22, 2013
Craig's Music115 E Spring St, Weatherford, TX76086 USA
Terrible after purchase customer service. I bought a Martin guitar at Craig's, and after getting home realized the led was out on the built-in tuner. I took it back to Craig's, and one of the staff told me I had to call Martin to repair. They couldn... (More) Terrible after purchase customer service. I bought a Martin guitar at Craig's, and after getting home realized the led was out on the built-in tuner. I took it back to Craig's, and one of the staff told me I had to call Martin to repair. They couldn't do it. Martin told me to take it to Ft Worth. I then thought, if I paid $850 for a guitar it should be perfect. I took it back, and Craig told me it was like buying a car. Once I took it out of the store it was mine. I asked if they could just order a new one. Craig said ok. I waited a eek, and called the store. They told me it takes 2 weeks to get it in. After the 2nd week, I called again and they said they had lost my number but the guitar was there. I went to pick it up and ... Same broken guitar. They said Martin wouldn't send a new one and I would need to take it to Ft Worth- 2 wasted weeks. I am now still waiting for my brand new guitar to be repaired a month after I bought it. A good business is shown by its exceptions, and Craig failed miserably. (Hide)
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