Ted has always prided himself in his business. He wants to make sure all his customers are happy and feel very comfortable just "stopping in" if they feel they have an emergency. One very important task each mechanic has that works here is to make sure they check each vehicle over. Just because the vehicle comes in for an oil change doesn't mean you only get an oil change. Ted makes sure that if you have something else going on with your car that could be unsafe he finds it so you are not put in a bad position.