Beach Ford

Aug 3, 2009 by Guest36750

The service department has the worst face-to-face customer service I think I have ever experienced. The... (More) The service department has the worst face-to-face customer service I think I have ever experienced. The receptionists are not friendly or helpful. I had a toddler, an infant in a carrier, and two bags and I was trying to get to the lounge to wait. The receptionist, along with the serviceman they literally looked me in my face and didn't offer to help. Neither person offered to open the door, which was two steps away from their desk. I had walk by their desk to get to the lounge. Thankfully another customer had enough decency and kindness to open the door and offer to carry the infant carrier. To make matters worse, after being in a waiting room from 7:45 to 10:45a I went to the receptionist to inquire about my vehicle. After she finished her social conversation she asked how she could assist me. She looked my name up in the computer and said she had no clue. However, she told me I could walk outside and ask the serviceman myself. She did point him out to me, how helpful!  (Hide)

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