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Time Warner Cable Customer Service

1 of 5 stars 14 Reviews

Time Warner Cable - Over 290 Channels - Something for Everyone! 44 Channels of HBO, Showtime, Cinemax and Starz - HD Channels - Movies on Demand
483 Plaza Dr, Vestal, NY 13850
http://www.twcbc.com/business-offer...
(607) 798-8001
 
Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized...read more
Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized solutions for specific industries, from Healthcare to Hospitality. Time Warner Cable Business Class offers the following products & services: High-Speed Internet, Business Class Phone, Cable TV, Ethernet and Flexible Bundled Options. Technical support is available 24 hours, 7 days a week, 365 days a year. Contact us today!
 
 

Business Details

Categories

(Edit)
Cable Television Services, Customer Service Representatives, Entertainment Producers, Internet Services

Hours of Operation

(Edit)
  • M-F 8am-8pm
  • Sa 9am-6:30pm
  • Su Closed

In Business Since

  • 1998

Products & Services

(Edit)
  • Broadband Internet Service
  • Business Phone Service
  • Cable TV
  • Cloud Services
  • Dedicated Internet Access
  • More
  • Hosted Exchange
  • Metro Ethernet
  • Online Backup
  • PRI
  • Web Hosting
  • Less

Specialties

(Edit)
  • Time Warner Cable Business Class offers a wide variety of business communication tools to help your growing business succeed.
 

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1 of 5 stars
Aug 19, 2014
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
Very unhappy with time warner service, was a Direct TV subscriber and called time warner for a better deal, customer service set me up with a deal for whole home hd and ever service for 4 rooms, and double internet speed for $149.00 a month cheaper... (More)
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1 of 5 stars
Aug 8, 2014
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
landline through TWC has been out for 4 months. The technician came once for 6 hours and could not find the problem. said they would get back to me, that was 3 weeks ago. still no landline. still charging me for it. this company has just monopol... (More)
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1 of 5 stars
Jul 8, 2014
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
Cable goes out on a regular basis, but they cannot get a service rep out for 24- 36 hours...................yet try and be late with your payment.
Was this Review helpful to you?   Yes No   
1 of 5 stars
Feb 5, 2014
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
Regarding the TW weather station changes recently made: the change in time is irrelevant and didn't improve my watching time. As for the Skytracker segment, the names of the towns and cities are so obscure as to be non-readable and the emergency m... (More)
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1 of 5 stars
Oct 7, 2013
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
According to what they have posted on the Internet thay are open 7am to 9pm on Fridays. We went across town and take a box back and get the DVR we had ordered. We arrived at their CLOSED facility at about 6:15pm. How can you screw up posting the hou... (More)
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Sep 9, 2013
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
I have been trying to contact technical support for a week with holding times of over thirty minutes. Why can't they have a web site where we could leave a message for help? They are nowhere near as good as they used to be, in fact they are really u... (More)
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1 of 5 stars
Jun 24, 2013
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
timewarner disconnected my mothers phone by accident. Now they want us to setup a new service and new phone #. Time to drop TW , plus I was on the phone for 2.5 hrs trying to resolve.
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1 of 5 stars
Apr 1, 2013
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
don't waste your time, or money, on this corporation. their customer service, if its not totally automated when you call, is as bad as one can imagine. their representatives are rude, and don't particularly listen to ones complaint. instead, they ma... (More)
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
Jan 3, 2013
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
This company has horrible customer support and their cable is the worst I have ever had. It is always having difficulties and jamming up. They know their is a delay in their system and told me that everyone complains about that. Really? Then fix it.... (More)
Was this Review helpful to you?   Yes 4 No 0   
1 of 5 stars
Dec 20, 2012
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
I was on hold for 30 minutes .neither of the two representative I spoke with could answer a simple question. Unbelievable!!!! .
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Dec 5, 2012
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
Why would anybody do business with this outfit. Absolutely the worst customer service any where on this planet. If you call you will be put on hold for 40-50 minutes. Then you have a 50/50 chance of being disconnected. As soon as another high speed... (More)
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2 of 5 stars
Nov 29, 2012
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
Been trying to contact customer service repeatedly for two days and it's just a recorded "all circuits busy",,,,, No body home there?-- we are talking over 15 tries!!!!!
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Nov 9, 2012
by anonymous
business
Time Warner Cable Customer Service 483 Plaza Dr,
Vestal, NY 13850
USA
I have been sitting on the customer line awaiting for someone to answer and after 40 minutes was then hung up on by the rep. Totally unacceptable. I then have tried calling again and was put on hold with the technical support team for over 45 minu... (More)
Was this Review helpful to you?   Yes 8 No 0   
 

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Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized solutions for specific industries, from Healthcare to Hospitality. Time Warner Cable Business Class offers the following products & services: High-Speed Internet, Business Class Phone, Cable TV, Ethernet and Flexible Bundled Options. Technical support is available 24 hours, 7 days a week, 365 days a year. Contact us today!