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May 15, 2013
May 15, 2013
Comcast Cable940 12th St, Vero Beach, FL32960 USA
very poor telephone service. had to call back 4 times to get my service put on vacation. , and when i did get to the correct person, they put me on hold again and never came back on the phone once again i had to call back.
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One employee at the Vero Beach office, Nikki, was wonderful. Cordial, informed and eager to help. Kudos! But with lines out the door because only 3 people working hard to try to handle a frustrated crowd, my rating of 1 star is generous at best.... (More) One employee at the Vero Beach office, Nikki, was wonderful. Cordial, informed and eager to help. Kudos! But with lines out the door because only 3 people working hard to try to handle a frustrated crowd, my rating of 1 star is generous at best. This is what happened to me: I was told I could pick up my equipment at the Ft. Pierce office. Upon arrival there, I learned it had been closed since June. Then I was told I could pick it up at Port St. Lucy or Vero Beach. I drove to PSL and was told that I needed to go to Vero because Ft. Pierce uses different boxes. I drove to Vero and got my equipment to learn that the service that I requested 2 weeks earlier (and was promised it would be activated before my arrival) had in fact not been connected as promised. I had to wait another day to get a technician to come out for the final installation. Trying to get someone who knows what they are doing on the phone is a nightmare. If there were another choice, I would change immediately!! (Hide)
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