Andrea C., Quick N Easy and the staff would like to apologize for any fallacy or misconceptions. However, after carefully reviewing our entire client database since 2008 we do not have any record of doing business with you and nobody recognizes you from your profile picture either. Therefore, we do not understand why you would post such a negative review about our company without giving us the opportunity or courtesy of a phone call; in order to clear up any misconceptions you may have about our company. I encourage you to call or email (Lelie@quickneasy123.com) us asap, so that we may understand why you feel the way you do about our company. We have been in business for 8 years now and this is our first bad review. We always strive to deliver superior customer service in all of our business transactions and our track record reflects our commitment to 100% satisfaction. Its unfortunate, we now have a negative review against our company, especially since we don'y even know who you are and why you feel the way you do. We truly hope to hear from you soon! Thank you in advance for helping us further understand the reason for your review. L. Elie P.S. Happy New Year!