Yellow Cab of DC Inc

First of all, I was put on hold for greater than 3 minutesTWICE. When I finally got thru, I was told that they don't pick up customers at the National Naval Medical Center in Bethesda.

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Terrible service, extremely annoying automated system that answers their phone. Minimum 10-15 minute wait to speak to a dispatcher. I booked a taxi for 6 am, got a call (from a machine) at 5:45 to tell me my cab had arrived, walked out my door... (More) Terrible service, extremely annoying automated system that answers their phone. Minimum 10-15 minute wait to speak to a dispatcher. I booked a taxi for 6 am, got a call (from a machine) at 5:45 to tell me my cab had arrived, walked out my door at 5:55 to find my cab had vanished. Still 5 mins before my booking. Old equipment, dirty cabs, terrible drivers ... that was the last straw. Won't use them again.  (Hide)

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I have used them several times. The operators and drivers have always been nice and friendly.

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The WORST customer service I have EVER encountered. It is a wonder that they are still in business. I have had to deal with them 3 times in the last two months, and each encounter has been problematic and frustrating. I am now researching the... (More) The WORST customer service I have EVER encountered. It is a wonder that they are still in business. I have had to deal with them 3 times in the last two months, and each encounter has been problematic and frustrating. I am now researching the customer service ratings of other companies in the area. When you call Yellow Cab of DC, expect the operators to make you feel as if you have interrupted more important business. They are rude, unprofessional, and not at all cooperative. Call them if you want to be talked to as if you were an annoyance and an idiot. Also call them if you want the driver to get lost and arrive 15 minutes late. Otherwise go with another company and hope Yellow Cab of DC goes out of business.  (Hide)

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