Verizon Wireless

There's not an option for zero stars? We just moved, and service in our new home is appallingly bad. Outside isn't much better. Verizon's solution? Buy more stuff from them! Like a 250$ network extender. Not gonna happen. Can you hear me now? No,... (More) There's not an option for zero stars? We just moved, and service in our new home is appallingly bad. Outside isn't much better. Verizon's solution? Buy more stuff from them! Like a 250$ network extender. Not gonna happen. Can you hear me now? No, because I'm on the Verizon network.  (Hide)

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Dropped service increasing. Impossible customer support. Advertisements are untrue. Worst network...worst service

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Total indifference at every level. The worst possible service. Almost impossible to contact when you have issues and you will have issues.

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After 15 years of being a version customer, the last year has been a nightmare. I did my "every two" upgrade and got a Palm Centro. I ended up returning three phones because of speaker problems....people could not near me or I could not near them... (More) After 15 years of being a version customer, the last year has been a nightmare. I did my "every two" upgrade and got a Palm Centro. I ended up returning three phones because of speaker problems....people could not near me or I could not near them because of cut outs and static. After the third phone, one manager finally told me , "Yeah we've had problems with that model since it came out.", but they did not want to replace it with a different kind. Nice thing to know when your life may depend on being able to use it. They finally gave me credit for it, they said, then charged me $349 for not returning it although they never told me to do that or sent a FED Ex mail tag. They finally gave me the credit 4 months later, but would not give me the availability to use my upgrade again. Three sales people had gotton a 1 year upgrade approved then cancelled it. Still fighting. Does anyone no the meaning of customer service or telling the truth?  (Hide)

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I had the pleasure of being helped by Laura at the Palm Harbor Verizon store and she was phenomenal. I've been with Verizon since they bought out Airtouch 15 years ago and the service keeps getting better!

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When you get Verizon you spend endless hours never getting in touch with a live person

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Verizon's product quality and customer service used to be lightyears beyond the other wireless companies. After having been through 5 phones in the past 2 years due to freezing, battery, and other quality problems, I'm probably switching to a... (More) Verizon's product quality and customer service used to be lightyears beyond the other wireless companies. After having been through 5 phones in the past 2 years due to freezing, battery, and other quality problems, I'm probably switching to a competitor out of frustration. My most recent phone's keyboard sticks, despite never having been dropped or damaged, and Verizon told me it would be $50 to replace it. Every time I go to a store for service, I can count on a 20 minute wait to see a customer service rep, and another 45-60 minutes minimum for them to address my issues. Calling in means at least 20 minutes on hold. On top of all of this, there seems to be major issues with their billing system, as I've had several friends who've stopped receiving bills only to call in and be told that they didn't have a contract on file. One of them was told he wasn't the authorized person on his account, despite being the primary account holder for 10 years. What a joke.  (Hide)

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This is a Review for the COMPANY ITSELF...Oh, this business is unique in that when you leave (when your contract runs out), they will stick you with a "cancellation/broken contract fee." Don't worry, you won't find out until oh, say a year or two... (More) This is a Review for the COMPANY ITSELF...Oh, this business is unique in that when you leave (when your contract runs out), they will stick you with a "cancellation/broken contract fee." Don't worry, you won't find out until oh, say a year or two later, when your out buying a car or house. Also- you have to LOVE that when say- your bill is late, and they shut your phone off- and say your phone is off for 2 weeks- well, they PRO-RATE your minutes. You still pay the full amount that you usually do, plus a 30 re-connection fee, but now you ONLY have half of your minutes. Don't worry, they don't tell you this either. OH. Almost forgot. Lots of unexplained charges. I asked, "what is this for?" A lovely lady on the line said, "Well, see, if your rent is 300 a month, than you pay 300." I asked, "yeah, well what are the charges for?" She repeated herself, and then hung up. GOT TO LOVE VERIZON! Don't be a sucked in. Find a company with no contracts...  (Hide)

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My husband and I value the high quality customer service and the array of options available through Verizon's wireless program. The choice of telephones, range of features, and periodic telephone upgrade option are superb. It would take quite a... (More) My husband and I value the high quality customer service and the array of options available through Verizon's wireless program. The choice of telephones, range of features, and periodic telephone upgrade option are superb. It would take quite a bit to persuade us to change our service.  (Hide)

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Friendly staff and excellent customer service. Had issues with 2 of the 4 cell phones we own and it took a few visits while trying to figure out the problem. At no time did I ever feel as if we were being ignored or mistreated. The opposite is... (More) Friendly staff and excellent customer service. Had issues with 2 of the 4 cell phones we own and it took a few visits while trying to figure out the problem. At no time did I ever feel as if we were being ignored or mistreated. The opposite is true: I felt embarrased to have to keep coming back and they were just as nice as they can be until the issue was resolved. We are very pleased with Verizon service.  (Hide)

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