Tonerzone.com Inc.

• SuperGuarantee FAQs
• Q:What is the SuperGuarantee^SM?
• Q:Is the SuperGuarantee free?
• Q:Where can I find a list of participating businesses in my area?
• Q:Are you endorsing or recommending the service providers?
• Q:Are products covered by the SuperGuarantee?

Q: What is the SuperGuaranteeSM?
A: The SuperGuarantee Program will help you gain peace of mind when hiring a service provider by using a participating SuperGuarantee business found in the Verizon® Yellow Pages and FairPoint® Yellow Pages, SuperpagesDirect™ or at Superpages.com®. Register your service in advance and in the unlikely event you have a problem with the provider, we will help you resolve the issue or reimburse you up to $500 of the labor portion of the bill. For a complete description of the SuperGuarantee program and applicable rules, please see the Terms and Conditions.

Q: Is the SuperGuarantee free?
A: Yes. Taking advantage of the SuperGuarantee Program is totally free. Just select a participating SuperGuarantee business and register your service appointment before the service is provided. (Certain restrictions and requirements apply, including the need for a written contract between you and the SuperGuarantee business or a detailed invoice if the provider does not typically use contracts. The contract or invoice must describe the services performed and separately list the price for labor. Please see the Terms and Conditions for additional requirements and other details.)

Q: Where can I find a list of participating businesses in my area?
A: Look for businesses that qualify for this Program by identifying businesses with the SuperGuarantee shield online at Superpages.com® and in Superpages Direct™ card packs and specially marked ads in your Verizon® Yellow Pages and FairPoint® Yellow Pages.

Q: Are you endorsing or recommending the service providers who participate in the SuperGuarantee Program?
A: No. We do not endorse or recommend any service provider.

Q: Are products covered by the SuperGuarantee?
A: The SuperGuarantee program does not cover products. It covers selected services performed by participating businesses. Other restrictions apply. See the Terms and Conditions.

*Restrictions apply. For full details, see the Terms & Conditions for this program.