My Plumber

Quality work. Quick turn around. You decide if that is worth paying double. Standard labor price for installing bathtub faucet is $820. Buy their Moen and you are over $1200. As for me, it would have to be a pending disaster for me to call... (More) Quality work. Quick turn around. You decide if that is worth paying double. Standard labor price for installing bathtub faucet is $820. Buy their Moen and you are over $1200. As for me, it would have to be a pending disaster for me to call them again. Too bad because the independent plumbers using their infrastructure would get my business outside this agency's inflexible mark-ups.  (Hide)

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I used My Plumber a few years ago, prices and service seemed fine at the time. Called last month to replace kitchen faucet. They do not give estimates over the phone (now know is because they are overpriced) and they charge a service fee to come... (More) I used My Plumber a few years ago, prices and service seemed fine at the time. Called last month to replace kitchen faucet. They do not give estimates over the phone (now know is because they are overpriced) and they charge a service fee to come and give an estimate (fee is waived if they do the work). The price to replace the kitchen faucet was $370-375 plus cost of faucet; fees are based on the job not by time. Asked how much to repair faucet, that was $270-275. Since I was already going to be out the service fee, I said fix the facuet and was meet by some resistance. In the end, faucet was fixed but I will never use them again and will not recommend them to others. They charge per job based on fees that are documented in a binder the techician carries but they will not provide an estimate without coming over and getting paid their service fee or for the job. Since, then another company that does not charge a fee to give an estimate was suggested to me-I will try them in the future.  (Hide)

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MY PLUMBER IS A TOTAL RIP OFF... The guy spent no more than 40 minutes in the house (which includes looking at everything, giving me a quote, going back to his truck to get his tools, show me what he had done, wait for me to print a coupon, write... (More) MY PLUMBER IS A TOTAL RIP OFF... The guy spent no more than 40 minutes in the house (which includes looking at everything, giving me a quote, going back to his truck to get his tools, show me what he had done, wait for me to print a coupon, write my check and leave) and it cost me $571...to do what? Not much. He replaced 1 valve which took about 5 minutes for $150, replaced a connector hose (not sure how it is called) for 2 minutes; that was another $136 and replaced a pump and connector hose on a third toilet for $283. The latter was the problem that really needed to be fixed (they called it a "minor" leak on the invoice) and it probably took him about 10 min max. $571 for about 15 minutes of actual work. This is a total rip off. I am mad at myself for going with this. I will NEVER call this company again.  (Hide)

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We called my plumber (Fredericksburg, Va, but I think its all centrally dispatched) in regards to a small leak under the sink at the shutoff valve. They replaced the valves for ~$120 (not unreasonable, but maybe high) - but diagnosed a plethura of... (More) We called my plumber (Fredericksburg, Va, but I think its all centrally dispatched) in regards to a small leak under the sink at the shutoff valve. They replaced the valves for ~$120 (not unreasonable, but maybe high) - but diagnosed a plethura of "major issues" in the house. About one month later, we realized that our kitchen faucet was leaking - it had been doing so for awhile (since the first service call?) since the bottom of the cabinet had rotted out in one spot! We called them to look at it - I KNOW that when they replaced the valves, they cracked the lines in the faucet. In all fairness, it might not be right to hold them responsible since the lines cracked due possibly to rough handling but wouldn't have if they weren't old. ANYWAY, they wanted over $600 to replace the kitchen faucet! My wife bougth a $100 faucet at the store, I got home from work and replaced it in 20mins, half of which was getting one part off that was stuck... Strongly do NOT recommend  (Hide)

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My Plumber services were mediocre in quality and outrageously expensive. They charged $500 for a two hour service call involving less than $20 of parts. I suspect they took advantage of the situation (woman alone in the house in the winter with a... (More) My Plumber services were mediocre in quality and outrageously expensive. They charged $500 for a two hour service call involving less than $20 of parts. I suspect they took advantage of the situation (woman alone in the house in the winter with a gas leak) and charged what they figured they could get away with. They also didn't respond to the online request I filled out (I had to call the next day), and then didn't give my wife the $5.00 internet discount either. They left the work scene with plumbers putty gue all over the pipes, wires that were previously tie wrapped were left dangling out in mid air, and the receipt did not itemize what parts were replaced. Poor service all around. I definately would never use the service again !!  (Hide)

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My Plumber charged me $270 for a one hour diagnosis of a bad well pump and cost to fix was $3700. Two other company estimates averaged $100 and estimate to fix was $2000 and $2200. I absolutely would not recommend My Plumber to anyone.

Was this Review helpful to you?   (16) | (6)   16 of 22 found this review helpful

in rebuttal to the reviewer objecting to the service charge, that charge is waived if you have them do the job. they were the only ones available to do the work. the other plumbers i called were booked up for the week. their prices seem reasonable.

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Needed a section of drain pipe replaced underneath my kitchen sink. Didn't have the tools to do it myself. The below poster is mistaken because they waive that $70 fee if you have them do the work when they come out. However it cost $200 for them... (More) Needed a section of drain pipe replaced underneath my kitchen sink. Didn't have the tools to do it myself. The below poster is mistaken because they waive that $70 fee if you have them do the work when they come out. However it cost $200 for them to replace one section of the drain pipe. I'd say it was overpriced, but I imagine all plumbers are about the same. It was good work so I guess I can't really complain.  (Hide)

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They came out and fixed a stopped up sink and a stopped up shower. After he looked at the shower and fixed it, he told us what the problem was and how we could prevent it and fix it in the future ourselves. Saving us from having to call and pay... (More) They came out and fixed a stopped up sink and a stopped up shower. After he looked at the shower and fixed it, he told us what the problem was and how we could prevent it and fix it in the future ourselves. Saving us from having to call and pay for them to come out again. The charge was only 59.95. I think the price was very reasonable and the fact that by explaining to us what the problem was and how to fix it ourselves will save us money in the future, I think he was extremely generous.  (Hide)

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They wanted to charge me $60 just to have someone look at what I already know is wrong and give me an estimate to fix it. I'm not paying someone to tell me what I already know. That's poor customer service. If you need to see the site because my... (More) They wanted to charge me $60 just to have someone look at what I already know is wrong and give me an estimate to fix it. I'm not paying someone to tell me what I already know. That's poor customer service. If you need to see the site because my information isn't good enough, you should eat the cost for that. I'd be more inclined to use the contractor that way.  (Hide)

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