Kane's Furniture

Do yourself a favor and go somewhere else! We arranged to pick up our furniture, and the Friday before our Monday pick-up we were told we could not pick it up, due to the warehouse being closed for inventory. Then, on Monday, we were called and... (More) Do yourself a favor and go somewhere else! We arranged to pick up our furniture, and the Friday before our Monday pick-up we were told we could not pick it up, due to the warehouse being closed for inventory. Then, on Monday, we were called and told our living room tables were in and we could pick them up. Later that same day, we received a phone call stating that the cocktail table we wanted was suddenly discontinued and the only one they had was the floor model with a large scratch on it! Here it is Friday, and we still do not have our tables. I have spoken with the manager several times and he seems powerless to help us, not unwilling, just powerless. I made sure he knew that our saleswoman was HORRIBLE!!!!  (Hide)

Was this Review helpful to you?   (7) | (1)   7 of 8 found this review helpful

I purchased a very expensive formal dining room group, in early December. Paid for it all at once. Delivery was promised in a month. After a month, I had several deliveries made, but was never what I asked for.First, it wasn't even the color... (More) I purchased a very expensive formal dining room group, in early December. Paid for it all at once. Delivery was promised in a month. After a month, I had several deliveries made, but was never what I asked for.First, it wasn't even the color advertised on the web. But I settled for it. First delivery was half the table and a couple of chairs. (not assembled) When I began opening boxes, I realized I had no table legs. Requested the legs to come with the china buffet and hutch. Delivery was 2 weeks later. Again no assembly, they brought the same table, with no legs. 2 weeks later, delivery of china buffet and hutch, again, no table legs It is the end of January, and I have to wait another 2 weeks for the same table legs. I hope they miraculously appear. Almost three months wait for a dinig room, but it did not take THEM three months to charge me.  (Hide)

Was this Review helpful to you?   (15) | (6)   15 of 21 found this review helpful

Their customer service is very unprofessional and rude at times. I bought a bedroom set from them back in April. When the delivery truck came, I found out that the headborad is damaged. I refused all the other parts and told the delivery guy that... (More) Their customer service is very unprofessional and rude at times. I bought a bedroom set from them back in April. When the delivery truck came, I found out that the headborad is damaged. I refused all the other parts and told the delivery guy that I want the whole set at once. The store called me and we set up another delivery date in a week. Well, as the second delivery truck came and the parts were being unpacked, surprise, that same headboard was on that truck. I refused the furniuture again and called the store to discuss the issue. As it turned out, the bedroom set I bought was imported from Italy and they had to order another one which would take a month. I agreed to call them back in May. I called in May and June, but my furniture was not there yet. Finally, at the beginning of July, I was set up for yet another delivery date. The furniture was delivered and...HEADBOARD WAS DAMAGED!!! I went back to the store and got a refund. Beware of what the store promises!  (Hide)

Was this Review helpful to you?   (13) | (7)   13 of 20 found this review helpful

I was at Port Charlotte store looking for a dinning room set and bar stools. I have to admit they have beautifull merchandise, but on my 20 minutes in the store NOBODY approached to help me, having several of their sales reps chating at the door.... (More) I was at Port Charlotte store looking for a dinning room set and bar stools. I have to admit they have beautifull merchandise, but on my 20 minutes in the store NOBODY approached to help me, having several of their sales reps chating at the door. They just lost one more customer!!  (Hide)

Was this Review helpful to you?   (4) | (3)   4 of 7 found this review helpful

I ordered a living room set with glass tables. Found out that "assembly" was not included in the delivery fee when the truck arrived and I had to shell out an extra $20 cash. One couch leg was broken and a table top was scratched. It took almost... (More) I ordered a living room set with glass tables. Found out that "assembly" was not included in the delivery fee when the truck arrived and I had to shell out an extra $20 cash. One couch leg was broken and a table top was scratched. It took almost one month to correct. The stain warranty we purchased is useless because it is serviced by a third party and there are always communication issues between the Kanes store and the service techs. I have had a stain on my couch for a month and a half and I keep getting blown off.  (Hide)

Was this Review helpful to you?   (6) | (3)   6 of 9 found this review helpful

I purchased three rooms of furniture (bedroom, living room and dining table) from Kane's only to return the dining table and sofa and loveseat. The sofa corners were dirty and worn, the love seat had a six inch rip in the side. One drawer in the... (More) I purchased three rooms of furniture (bedroom, living room and dining table) from Kane's only to return the dining table and sofa and loveseat. The sofa corners were dirty and worn, the love seat had a six inch rip in the side. One drawer in the bedroom dresser was broken, and the end table was missing. The dining table was scuffed and scartched. Finally, a technician came out to repair the table only to make the scratches worse. They agreed to exchange the table top, and twice sent new tops which were damaged or scratched also. I agreed to keep the top and have it repaired, but they refuse to make any monetary adjustments.  (Hide)

Was this Review helpful to you?   (5) | (4)   5 of 9 found this review helpful