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Mar 11, 2011
Mar 11, 2011
GiftTree, Vancouver, WA98660 USA
Never again!!!! I ordered fruit basket for my son's Birthday. I picked the one without any chocolate and without pineapple since he doesn't like them. Picture show fruits and cheese. On the due date they didn't deliver even though he was home until... (More) Never again!!!! I ordered fruit basket for my son's Birthday. I picked the one without any chocolate and without pineapple since he doesn't like them. Picture show fruits and cheese. On the due date they didn't deliver even though he was home until 3pm but they called and promised him to deliver next morning at 10:30 am OK! But next morning nothing happen not at 10:30, not at 11am...At 12pm my son called them - nobody picked up the phone. I called - same thing , I left message - nobody returning call. I called few times, no answer! And only when I left message telling that I will cancel order and leave bad review someone called back apologizing and promising to deliver in next 30-40 minutes. It was delivered within 50 minutes by nasty person who handed him basket with words "Finally, this one done." No "Happy Birthday!', no smile, no "sorry for late delivery", no " enjoy"...Rude,rude,rude!!! Plus, there was pineapple and chocolate ...So, after taking out what he was not going to eat th (Hide)
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Business Reply to this Review by Amber--Customer Loyalty Manager
Jun 17, 2011
GiftTree, Vancouver, WA98660 USA
I am sorry you feel your son's birthday was ruined due to this experience, however after reviewing your order multiple times I can see you DID order a basket with pineapple and "candies." I do not see anywhere that would indicate no chocolate. Als... (More) I am sorry you feel your son's birthday was ruined due to this experience, however after reviewing your order multiple times I can see you DID order a basket with pineapple and "candies." I do not see anywhere that would indicate no chocolate. Also, our design center spoke with your son several times due to the fact he was not home the day you originally wanted it delivered. We do not leave gourmet baskets on door steps when not otherwise instructed. We appreciate your frustration, but please understand that your son advised us to delivery on a day he would be home and that the basket you ordered clearly stated "pineapple." This is the stated description of the basket you ordered, gift # 1324:"This handsome basket is filled with fruits and gourmet food items. Fruit may include apples, grapes, and pineapple as available. Gourmet items include cheeses, crackers, sausages, candies, and similar items. Give the gift of sophistication, give a gourmet fruit basket." (Hide)
This shop does not do the work themselves. They actually take your order....take part of your money then send it on to a real shop!!!! Found out the hard way after I had a problem. don't be fooled use a local shop!!!!
Was this Review helpful to you? 20420 of 24 found this review helpful
I finally found an Elmo character to go to my daughter party .The costume came from Bruna Costumes in Cranston R.i,. and the girl that came did a fabulous job. She even sounded like Elmo . I am very satisfieed
Was this Review helpful to you? 575 of 12 found this review helpful
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