Extra Space Storage

I store at extra space storage, but am looking for another company to deal with. They raise the rent every six months as a matter of policy. So, the free first month's rent amounts to nothing. I started out paying $40 per month a little over a... (More) I store at extra space storage, but am looking for another company to deal with. They raise the rent every six months as a matter of policy. So, the free first month's rent amounts to nothing. I started out paying $40 per month a little over a year ago, and it's now $60 (this is a 50% increase in one year). It's slated to go up again soon. They never mentioned this policy when I signed up. Might have been in the fine print of the lengthy contract--but I do read those things, and I don't remember seeing it. It would have stopped me from renting with them. It's a clean facility and the people are nice, but I really don't care to be ripped off like this. If you go with Extra Space, read the fine print, and make sure you understand what you're getting into. They also require you to buy insurance if you don't already have it. Shop around. There are lots of clean and secure places out there who won't try to screw you. I'll be moving to one next week.  (Hide)

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Business Reply to this Review by ESS Employee

Your FIRST rate evaluation occurs at 5 months after move-in, then after that it is once every 9-12 months depending on the facility and the market it is in. Each evaluation does not guarantee an increase. A 50% increase happened for one of two... (More) Your FIRST rate evaluation occurs at 5 months after move-in, then after that it is once every 9-12 months depending on the facility and the market it is in. Each evaluation does not guarantee an increase. A 50% increase happened for one of two reasons, you received at least 4 increases (which means you were a tenant a minimum of 32 months), or there was a major market shift in the area such that your own had become especially high in demand (which would still require 2-3 increases over time). Our policy is to revaluate your rate; just like your apartment managers, your credit card companies, and most other storage companies; on a time-speciifed basis to make sure your rate remains both fair for you and the company. Raises are never arbitrary and based on a variety of factors. The reason this can be done by the contract you signed is because you are on a month-to-month lease; not an annual or fixed lease. You always have an option to sign a one-year lease for your first year.  (Hide)

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I work at one of the EXTRASPACE storage facilities. This is a good company with excellent, clean, and secure storage. I enjoy working there and we get alot of referals and repeat business. I love my job, and the people I work with.

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They have some pretty good prices on storage space in case you need something to be stored go to these guys.

Was this Review helpful to you?   (3) | (3)   3 of 6 found this review helpful

The gang at 130 Lincoln St in Brighton is the best. The prices over there are the lowest in the whole city. I have both my commercial and personal condo storage there.

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very good deals

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