Delta Air Lines

Jun 25, 2007 by JM-14 from Brooklyn, NY

caveat for rescheduled flights
Rescheduled flight due to a weather cancellation did not have a new ticket issued to obtain boarding pass for the... (More) Rescheduled flight due to a weather cancellation did not have a new ticket issued to obtain boarding pass for the overnight trip.It took 45 minutes at airport to pinpoint problem the efforts at home and airport for an electronic boarding pass failed
Return flight was less than 24 hours and schedule was too tight to undergo similar response. Responses to questions ranges from -"... it isn't done that way...", " ...this should work..." " you are being bumped from outgoing flight because the company always overbooks.
Airline has failed in training and proper follow-up to insure personnel in the public sector are aware that by refusing to identify self are giving credence to an accusation that the employee does not know how to do a job knowingly and intelligently or that there is a cover-up for the boss.  (Hide)

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