Cricket

I think Cricket is a great idea. All three of my children have a cricket phone, but I had a question about our account, and since I live in the middle of the woods, I was in hopes of getting it answered without having to drive the 75 miles to a... (More) I think Cricket is a great idea. All three of my children have a cricket phone, but I had a question about our account, and since I live in the middle of the woods, I was in hopes of getting it answered without having to drive the 75 miles to a Cricket store. However, I can't talk to a "real" human, no matter what phone number I call. They would please alot more of their customers if they were willing to have real people on the other end of the phone. I have tried at least 10 times. Disappointed and frustrated but I won't give up. Deanna Daniel  (Hide)

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I thought this would be an excellent plan. It is except the customer service. I have been trying to 4 hours to speak to a live person. The only live person I can get is in sales and can not assist with anything besides sales. So if I want to... (More) I thought this would be an excellent plan. It is except the customer service. I have been trying to 4 hours to speak to a live person. The only live person I can get is in sales and can not assist with anything besides sales. So if I want to buy I can speak to someone but if I want to pay for the service I already have I cant get a live person on the phone for anything! VERY UPSET! I just want to pay my bill!  (Hide)

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Just purchased the Pay As You Go at the local Cricket store for $19. Includes $5 air time. I signed up for the $1/day unlimited local calling-don't call long distance much. Sure beats the Cingular $3/day unlimited, which has long distance-not... (More) Just purchased the Pay As You Go at the local Cricket store for $19. Includes $5 air time. I signed up for the $1/day unlimited local calling-don't call long distance much. Sure beats the Cingular $3/day unlimited, which has long distance-not needed here. Plan on staying with Cricket.  (Hide)

Was this Review helpful to you?   (2) | (4)   2 of 6 found this review helpful

what is there to thank about,unlimited talk and text for 50 bucks a month or 100 bucks plus tax and fees that dont make sense. cricket is absolutly the very best and one bill i do not mind paying!!!!!!

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Horrible! Bad customer service, I was constantly charged too much on my bill, and my phone would drop a call at least once a day.

Was this Review helpful to you?   (8) | (4)   8 of 12 found this review helpful

Best phone service ever! I've been with them all and Cricket is not only afordable, unlimited but they have great customer service. I actually got my phone replaced right on the spot! I didn't have to send it then took care of it all. In the past... (More) Best phone service ever! I've been with them all and Cricket is not only afordable, unlimited but they have great customer service. I actually got my phone replaced right on the spot! I didn't have to send it then took care of it all. In the past i heard bad about cricket but they have obviously grown cause i gave them a shot and i wouldn't change service ever again. Plus now it works in the bay area!! They care about their customers.  (Hide)

Was this Review helpful to you?   (7) | (5)   7 of 12 found this review helpful

I can't even give Cricket 1/2 a star. I needed a phone for a short period, so didn't want a contract, and decided to use Cricket for that. It was absolutely a horrible experience, from the uselessness of the phone itself all the way to writing... (More) I can't even give Cricket 1/2 a star. I needed a phone for a short period, so didn't want a contract, and decided to use Cricket for that. It was absolutely a horrible experience, from the uselessness of the phone itself all the way to writing letters to the company just trying to get my money back. I tried for 2 weeks to call. You can't get a hold of Cricket anywhere without an active account. I still haven't gotten it back, and I will continue to let people know how horrible this company is.  (Hide)

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Extremely disappointing. First phone charger and battery had to be replaced after only one month. Then, two months later phone failed. Still under warranty yet had to pay $10 to get another one. Then, guess what, battery and charger failed again.... (More) Extremely disappointing. First phone charger and battery had to be replaced after only one month. Then, two months later phone failed. Still under warranty yet had to pay $10 to get another one. Then, guess what, battery and charger failed again. Add to this incorrect billing - charged for unrequested Internet service for 3 billing cycles despite calling and talking to customer service in the store. Eventually they issued credit towards bill for most of the overcharges but would not refund on credit card. Doesn't help me since I am switching providers. Turns out the only way to use my credit was to sign up for another month. No way... Besides, the phones broken.... All this is 4 months time. Oh, can't forget all the repeat texts it sends - typically each text is sent 3-4 times. No attempts to fix this either. All this in just 4 months. Switched to T-mobile with far better coverage, better phones and better service and for the same price.....  (Hide)

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GOOD PHONES WITH GOOD COVERAGE

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Finally a product that does not rip you off. No contract. Never missed a call. Unlimited Calling. I use it for my business phone, with my home and BellSouth lines forwarded to it during the day. I got my phone about five months ago in Charleston... (More) Finally a product that does not rip you off. No contract. Never missed a call. Unlimited Calling. I use it for my business phone, with my home and BellSouth lines forwarded to it during the day. I got my phone about five months ago in Charleston SC on Savannah Highway. The representative Diedra (843)763-1880 was very nice and has helped me each month when I pay my bill or have questions. Where you buy makes a big difference, because some of the other Cricket dealers are not full service.  (Hide)

Was this Review helpful to you?   (5) | (4)   5 of 9 found this review helpful