Car-X Auto Service

When I took my car in to get my head gasket replaced they made the problem worse by not correctly sealing the part resulting in another cracked part. My car then overheated and almost wrecked the same part. They did take care of the costs for... (More) When I took my car in to get my head gasket replaced they made the problem worse by not correctly sealing the part resulting in another cracked part. My car then overheated and almost wrecked the same part. They did take care of the costs for their mistake but were sketchy about it about it at first. I think in total I had to taker it in four times. I will never go back.  (Hide)

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My experience: I had my brakes and rotors replaced here and paid around $375, Ok..they told me the pads had a lifetime warranty and all I would have to pay for was labor in the future..which would run $189.00..Yet when I originally got the quote... (More) My experience: I had my brakes and rotors replaced here and paid around $375, Ok..they told me the pads had a lifetime warranty and all I would have to pay for was labor in the future..which would run $189.00..Yet when I originally got the quote for new brakes only, no rotors, I was quoted $89.00 per axle so ($178.00)..Where is the savings in that? Today, my vehicle would not start, eventually I got it started again, and went in to have them check the battery..they charged me $45 dollars just to check it **RIPOFF*, and quoted me $179.00 to replace it that included a $25 instalation fee! Seriously, just to drop a battery in there and connect two wires?? I then went to auto zone, who checked by battery for free..got a new battery with the same warranty that Car X had offered me (2 years free replacement) for $80 the emloyee at auto zone installed it in 5 minutes for free..I will NEVER go to Car X again.. Also got a quote to replace the my starter, was quoted $399, they said it was the cost of the part plus $85 dollars for labor, which was one hour of labor. After making a few phone calls, the most expensive starter I found for my 2002 Mits Galant was $150. So they were actually charging me $314 for the part! Stay away from these people!!  (Hide)

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Business Reply to this Review by Owner

As the owner of an automotive repair facility, I have stated this in many conversations with customers questioning the actual cost of parts and labor, there is mark up in every industry, some higher than others. Having the large overhead, and... (More) As the owner of an automotive repair facility, I have stated this in many conversations with customers questioning the actual cost of parts and labor, there is mark up in every industry, some higher than others. Having the large overhead, and garagekeepers insurance, unlike an actual parts house, we have to keep a large liability coverage because we are the ones actually facilitating the repairs. Parts houses, only selling the parts are not in the same category, they also are selling on volume. I apologize that this customer feels the way they do, but feel we are very competitive if price shopping another repair facility vs a parts house. Sincerely Owner, General Manager.  (Hide)

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These guys are GREAT! They were able to fix my brakes for less money than I thought it would be. Plus they included an awesome warranty.

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