Bresnan Communications

Sep 12, 2009 by Guest57809

Only writing a review to caution other would be users of Bresnan. The service Bresnan offers in the Grand Junction,... (More) Only writing a review to caution other would be users of Bresnan. The service Bresnan offers in the Grand Junction, CO area is the fastest available (at least in my neighborhood), but speed isn't everything. After the recent 4 state wide outage Bresnan had back in August, my service has not been the same since. I identified a problem with one of Bresnan's servers in my area, so I called tech support. The gentleman helping me saw the exact same problem I saw, from his end!!! He said he would submit a ticket to the network engineers. Not hearing back from him for 2 weeks I called Bresnan to get an update. The agent had this to say "The info you submitted was done so using a router, we DO NOT support routers. Engineers will not look at anything unless it's a direct connect." I argued saying the previous agent saw the same things I saw, but because I used A ROUTER, my info was no good. Beware of Bresnan if you plan to use a router...who doesn't for crying out loud!!!  (Hide)

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