B Metro Services Heating & Air Conditioning Inc

Very professional work and service. Called them in the morning at 9am. They showed up two hours later and diagnosed the problem. By 3pm that same day we had AC again.

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Called them. Scheduled. No show/no call. Got call wanting to know how my "fixed" A/C was. Resched. No show/no call. Resched when I called. Final day, no show/no call. Very unprofessional service. Will never refer them to anyone. ... (More) Called them. Scheduled. No show/no call. Got call wanting to know how my "fixed" A/C was. Resched. No show/no call. Resched when I called. Final day, no show/no call. Very unprofessional service. Will never refer them to anyone. Undependable and unreliable. Going somewhere else after 4 days of this. If could would give them absolutely ZERO stars.  (Hide)

Was this Review helpful to you?   (3) | (5)   3 of 8 found this review helpful

Business Reply to this Review by KATIE (office manager)

We must apologize for the customers inconvenience. The technician was overbooked due to 100+ degree temperature. The technician performed a service call to this customer at 530pm on 6/19/09 at no charge to her due to the inconvenience of the... (More) We must apologize for the customers inconvenience. The technician was overbooked due to 100+ degree temperature. The technician performed a service call to this customer at 530pm on 6/19/09 at no charge to her due to the inconvenience of the customer.  (Hide)

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The technician that came out was very professional and knowledgeable. He walked us thru our entire system and literally showed us every detail of not only what was going wrong and should go right with our system. He provided us with several... (More) The technician that came out was very professional and knowledgeable. He walked us thru our entire system and literally showed us every detail of not only what was going wrong and should go right with our system. He provided us with several options. I have recommended this company to all of our neighbors, friends and coworkers.  (Hide)

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Called B Metro to service the A/C unit for my business in the Virginia Highlands. Extremely fast, reliable service from the technician. He was very courteous and knowledgeable. He made sure I understood exactly what the problem was and what he was... (More) Called B Metro to service the A/C unit for my business in the Virginia Highlands. Extremely fast, reliable service from the technician. He was very courteous and knowledgeable. He made sure I understood exactly what the problem was and what he was doing to fix it. Pricing was fair, and he even followed up afterwards to make sure everything was OK with the unit. I highly recommend this company.  (Hide)

Was this Review helpful to you?   (11) | (2)   11 of 13 found this review helpful

OUR AIR CONDITIONER WENT OUT ON A SATURDAY AND WE CALLED 8 COMPANIES THAT DAY FOR WE HAD COMPANY COMING FROM OUT OF TOWN. THE TECH WAS HERE IN LESS THAN AN HOUR AND REPAIRED OUR SYSTEM. HE WAS INTUITIVE AND QUICK. WE HAVE HAD MANY SERVICEMEN COME... (More) OUR AIR CONDITIONER WENT OUT ON A SATURDAY AND WE CALLED 8 COMPANIES THAT DAY FOR WE HAD COMPANY COMING FROM OUT OF TOWN. THE TECH WAS HERE IN LESS THAN AN HOUR AND REPAIRED OUR SYSTEM. HE WAS INTUITIVE AND QUICK. WE HAVE HAD MANY SERVICEMEN COME OUT OVER THE YEARS AND NOT ONE OF THEM SHOWED US SUCH PROFESSIONALISM AND KNEW SO MUCH ABOUT OUR SYSTEM. I HIGHLY RECOMMEND THIS COMPANY..............  (Hide)

Was this Review helpful to you?   (11) | (2)   11 of 13 found this review helpful

Highly recommended, fast & friendly service. Military friendly business. While I was stationed in Germany, technician serviced A/C unit to my home in Barnesville. Tech was able to diagnose and correct problem within moments of arriving. I have had... (More) Highly recommended, fast & friendly service. Military friendly business. While I was stationed in Germany, technician serviced A/C unit to my home in Barnesville. Tech was able to diagnose and correct problem within moments of arriving. I have had two other companies service this unit and neither was able to repair my unit. I now have a contract with this company and I am very pleased with the service the technician provided. I would highly recommend this company for any repairs or maintenance.  (Hide)

Was this Review helpful to you?   (12) | (3)   12 of 15 found this review helpful

I WAS PLEASED WITH THIS COMPANY. THE TECHNICIAN WAS NICE, KNOWLEDGEABLE AND LOOKED AND ACTED VERY PROFESSIONAL. HE EDUCATED ME ON EVERYTHING THAT WAS GOING ON WITH MY SYSTEM. HE EVEN TOOK ME DOWN STAIRS AND EXPLAINED EVERYTHING TO ME. I FELT WHEN... (More) I WAS PLEASED WITH THIS COMPANY. THE TECHNICIAN WAS NICE, KNOWLEDGEABLE AND LOOKED AND ACTED VERY PROFESSIONAL. HE EDUCATED ME ON EVERYTHING THAT WAS GOING ON WITH MY SYSTEM. HE EVEN TOOK ME DOWN STAIRS AND EXPLAINED EVERYTHING TO ME. I FELT WHEN HE FINISHED, I WAS PREPARED TO DIAGNOSE MY OWN SYSTEM AND WOULD RECOMMEND THIS COMPANY TO ALL MY NEIGHBORS IN ALPHARETTA.  (Hide)

Was this Review helpful to you?   (10) | (2)   10 of 12 found this review helpful