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American Family Insurance

4 of 5 stars 27 Reviews

www.amfam.com
(608) 248-2111 Additional Contacts
 
For more than 80 years, we've made it our business to give our customers peace of mind by making their insurance experience easy and convenient. American Family Insurance understands you are looking for a relationship with a stable and trustworthy com...read more
For more than 80 years, we've made it our business to give our customers peace of mind by making their insurance experience easy and convenient. American Family Insurance understands you are looking for a relationship with a stable and trustworthy company. You want an expert, caring advisor who works toward making your insurance experience easy and convenient. An advisor who ensures there are no unwelcome surprises and peace of mind, especially in your time of need. Our knowledgeable agent advisors provide auto, home, life, health, business, and farm & ranch insurance.
 
 

Business Details

Categories

(Edit)
Auto Insurance, Homeowners' & Renters' Insurance, Insurance, Insurance Agents & Brokers, Life Insurance

Specialties

(Edit)
  • Competitive Rates
  • Discounts Available
  • Local Agents
  • Quality Service

Additional Information

  • Serving Policyholders Since 1927

In Business Since

  • 1927
  • Licensed, Insured, Bonded

Areas Served

  • 19 States, WI, IL, MN, IA, MO, IN, OH, GA, ND, SD, NE, KS, CO, AZ, UT, NV, ID, OR, WA

Products & Services

(Edit)
  • 24- hour Claims Reporting and Customer Service
  • Auto Insurance
  • Business Insurance
  • Emergency Service
  • Farm/Ranch Insurance
  • More
  • Health Insurance
  • Home and Renters Insurance
  • Life Insurance
  • Less

Brands

(Edit)
  • American Family Insurance

Payment Options

(Edit)
  • Travelers Checks

Certification & Affiliations

  • Neighborhood Housing Services, Transitional Housing, the American Red Cross and Second Harvest Foodbank

Customers Served

  • Residential, Commercial

Emergency Service

  • Emergency service available
 

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User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
1 of 5 stars
May 16, 2013
by anonymous
business
American Family Insurance USA
Stay clear of this insurance company they may offer you a lower rate but when it comes to claims you have to fight them tooth and nail to cover anything
Was this Review helpful to you?   Yes No   
1 of 5 stars
May 10, 2011
business
American Family Insurance USA
amfam does not care about customer service. I was with them for 5 years. When a notice from an outsourced company in atlanta sent them a statement on my driving record that was incorrect, cahtryne my sales rep. laughed and made fun of me. In no... (More)
Was this Review helpful to you?   Yes 8 No 0   
3 of 5 stars
Jan 27, 2010
by jazz
business
American Family Insurance USA
I have had great service with American family for almost three years. However, since my husband had a car stolen and ran another one into a building because of a malfunction they now want me to sign a waiver that he can never drive my car. My car on... (More)
Was this Review helpful to you?   Yes 5 No 0   
5 of 5 stars
Oct 9, 2009
by Guest51424
business
American Family Insurance USA
I went to 3 other insurance agencies to get a quote on my auto insurance before I went to American Family insurance. The secretaries at 2 of them seemed to busy for me when I went in. I didn't feel very welcome. And the 3rd one was downright rude. T... (More)
Was this Review helpful to you?   Yes 2 No 5   
5 of 5 stars
Sep 29, 2009
by Guest23777
business
American Family Insurance USA
Recently had a claim and the service was fantastic. I was able to speak to someone 24 hours a day and my agent was available on Sunday! I would recommend American Family to anyone. If you are in or near Milwaukee, please call my agent Chris in Oak C... (More)
Was this Review helpful to you?   Yes 4 No 3   
1 of 5 stars
Sep 22, 2009
by Guest85227
business
American Family Insurance USA
We had a tornado that devastated our town. American Family called it a "wind and hail storm." It took nearly an entire year for the agent come to my house and he did nothing to help. He left it to me to deal with the claims office, in another sta... (More)
Was this Review helpful to you?   Yes 7 No 2   
5 of 5 stars
Sep 1, 2009
by Guest86307
business
American Family Insurance USA
I was in a car accident and my American Family Insurance agent did everything from putting in the claim for me to having a rental car ready for me before I even got home! The people in the claims department were also very helpful and understanding... (More)
Was this Review helpful to you?   Yes 2 No 4   
1 of 5 stars
Aug 6, 2009
by Guest46708
business
American Family Insurance USA
We had extensive water damage inside our house and American Family Insurance Adjuster came out and paid the inside, however the roof was not included. A quick fix of a tarp was put on the roof. This is all American Family Insurance will pay. Welcome... (More)
Was this Review helpful to you?   Yes 7 No 4   
1 of 5 stars
Aug 6, 2009
by Guest09520
business
American Family Insurance USA
Need a roof because of hail. Don't ask American Family to pay for it.
Was this Review helpful to you?   Yes 3 No 1   
1 of 5 stars
Jul 28, 2009
by Guest69695
business
American Family Insurance USA
I had 4 roofers come out and stated that I had shingle damage and needed a new roof and american family did nothing for the roof but did give a modest sum for interior damage
Was this Review helpful to you?   Yes 7 No 1   
4 of 5 stars
Apr 14, 2009
by Guest49015
business
American Family Insurance USA
I have had my insurance with American Family for about a year now and they have good rates and great people working for them. My agent is Howard Simons in Lakewood, OH and he's a great agent. I say, give them a call!
Was this Review helpful to you?   Yes 11 No 6   
5 of 5 stars
Dec 10, 2008
by Guest00596
business
American Family Insurance USA
I recommend American Family Insurance. The customer service that I receive from my agent (Luke Shafer) is second to none! Thank you Luke!!!!!!
Was this Review helpful to you?   Yes 6 No 2   
2 of 5 stars
Nov 18, 2008
by Guest94379
business
American Family Insurance USA
I am tired of always knowing more than my agent and getting false information. Also, if the website goes down and you have a payment scheduled for that time, they lose it and you get a penalty and have to work hard to prove you had a payment schedu... (More)
Was this Review helpful to you?   Yes 14 No 8   
5 of 5 stars
Nov 18, 2008
by Guest26814
business
American Family Insurance USA
good service but still high rates
Was this Review helpful to you?   Yes 6 No 10   
5 of 5 stars
Aug 27, 2008
by Guest25269
business
American Family Insurance USA
MY COMMENT IS FOR THE OLIVIA CALVO AGENCY... MS. OLIVIA CALVO IS GREAT...SHE HAS A LOT OF PATIENCE WITH ME AND I'M GUESSING SHE ALSO DOES WITH THE REST OF HER CLIENTS...IF SHE KEEPS IT UP SHE WILL MARCH STAIGHT UP TO THE MOUNTAIN OF SUCCESS... (More)
Was this Review helpful to you?   Yes 4 No 10   
5 of 5 stars
Jun 4, 2008
business
American Family Insurance USA
American Family is Highly recommended. The friendly service can't be beat. Customer service is their number one priority and the products they provide offer great security for myself and my family.
Was this Review helpful to you?   Yes 4 No 9   
5 of 5 stars
May 16, 2008
by Guest83354
business
American Family Insurance USA
My agent and his staff are excellent to work with, they have been very helpful on countless occassions. They look out for me.
Was this Review helpful to you?   Yes 6 No 7   
5 of 5 stars
Feb 16, 2008
by Guest70560
business
American Family Insurance USA
I was referred to American Family and have thoroughly enjoyed their service.
Was this Review helpful to you?   Yes 6 No 8   
5 of 5 stars
Jan 23, 2008
by Guest76273
business
American Family Insurance USA
awesome company and competitive on their pricing - excellant customer service, timely follow up and just good people!
Was this Review helpful to you?   Yes 5 No 8   
5 of 5 stars
Mar 30, 2007
business
American Family Insurance USA
Notably good service experience
Their customer service is the best! Very helpful, patient and kind! By the way, they do cover Indiana! I've been covered non-stop by American Family for almost 20 years....including a year in Indiana!
Was this Review helpful to you?   Yes 20 No 20   
business
American Family Insurance USA
Can count on Robs office for anything. I would not ever change my insurance provider. The best.
Any time I've ever had a question or concern, they are always there. It's not just the company, but the agent is the best. As well as his staff. Thank you Rob!
Was this Review helpful to you?   Yes 21 No 19   
5 of 5 stars
Sep 15, 2006
business
American Family Insurance USA
Can count on them
I have never had any problems with the company. My agent has always been very helpful. He is also very pleasant to talk with and getting things done for me. overall a wonderful company.
Was this Review helpful to you?   Yes 15 No 17   
5 of 5 stars
May 31, 2006
business
American Family Insurance USA
Notably good service experience
Not all agents are that bad. Customer service is the number one care and concern to most. This is a AWESOME company to deal with and just because bad experiance with one agent does not make the whole company horrible. Agent client relationships are... (More)
Was this Review helpful to you?   Yes 41 No 36   
2 of 5 stars
May 1, 2006
business
American Family Insurance USA
not very customer oriented, thinks that they can charge for coverage that would have expired
Doesn't like to keep customers happy, worried about premium and not service. I have taken all my business away after 15 years with them!!!
Was this Review helpful to you?   Yes 39 No 38   
5 of 5 stars
Apr 19, 2006
business
American Family Insurance USA
Notably good service experience
Insurance agents are informative and readily available. I would never change insurance companies, I have been with them for most of my driving life, and now have many insurance policies with them.
Was this Review helpful to you?   Yes 15 No 13   
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For more than 80 years, we've made it our business to give our customers peace of mind by making their insurance experience easy and convenient. American Family Insurance understands you are looking for a relationship with a stable and trustworthy company. You want an expert, caring advisor who works toward making your insurance experience easy and convenient. An advisor who ensures there are no unwelcome surprises and peace of mind, especially in your time of need. Our knowledgeable agent advisors provide auto, home, life, health, business, and farm & ranch insurance.