American Airlines

I purchased an online ticket without realizing I couldn't be guaranteed a seat. I have had zero cooperation from "customer service" and have been denied a refund on the ticket. Supervisor refused to give me a phone number for headquarters. Tried... (More) I purchased an online ticket without realizing I couldn't be guaranteed a seat. I have had zero cooperation from "customer service" and have been denied a refund on the ticket. Supervisor refused to give me a phone number for headquarters. Tried 817 963 1234, got the automated runaway and then a "goodbye" message because "all representatives are busy."  (Hide)

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American Airlines has the best service. I have traveled with AA for about 3yrs. All AA associates are so friendly and helpful that it makes a person very comfortable on their trip. Even AA.com is so helpful, because if I go or come back my family... (More) American Airlines has the best service. I have traveled with AA for about 3yrs. All AA associates are so friendly and helpful that it makes a person very comfortable on their trip. Even AA.com is so helpful, because if I go or come back my family or husband go on AA.com and know where I will be arriving before I call and let them know so for my 3yrs with american airlines I am a very very happy customer overall.  (Hide)

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Try their Boeing 777 flights between Dallas and Chicago or Dallas and Miami. If your a frequent fliyer you will more than likely get upgraded to Business Class. Boeing 777....Caddillac of the sky!!!!

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I started flying Pioneer Airlines some 30 years ago. Loved it. They were bought by TWA and my miles carried over. Then American bought TWA. I like the airline, their people, their service. THEIR FREQUENT FLIER MILES DON'T EXPIRE so I can save... (More) I started flying Pioneer Airlines some 30 years ago. Loved it. They were bought by TWA and my miles carried over. Then American bought TWA. I like the airline, their people, their service. THEIR FREQUENT FLIER MILES DON'T EXPIRE so I can save them for needed trips or to upgrade to First Class. First Class is always sensational with food and wine! Airlines should serve snacks and meals on longer trips and should not charge extra for pop.  (Hide)

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Over the weekend my best friend flew in on American Airlines into DFW Airport, and I just thought I was going to go through so much trouble going through the airport to get her. Well when I logged on to aa.com it actually just told me what gate... (More) Over the weekend my best friend flew in on American Airlines into DFW Airport, and I just thought I was going to go through so much trouble going through the airport to get her. Well when I logged on to aa.com it actually just told me what gate and everything she was going to be at so I didn't have to go searching for her. I really think that aa.com helped me out a lot and they answered every question I had. I really think if I had to fly I would choose aa because it is so easy and fast to find what you are looking for.  (Hide)

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I have flown American Airlines for more than 25 years. They have always provided the best service, best and most direct routes and most of the time the best prices - if you plan ahead. I have enjoyed their frequent flyer program and use them... (More) I have flown American Airlines for more than 25 years. They have always provided the best service, best and most direct routes and most of the time the best prices - if you plan ahead. I have enjoyed their frequent flyer program and use them exclusively for both business and personal travel.  (Hide)

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I love that we can book online or by telephone. The rewards program is great and easy to redeem. The new confirmed stand by seat for $25 is a great new consumer option.

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