AirTran Airways

horrible communication at the Atlanta airport. EIther would not talk or gave the wrong info. Also flying them the last 2 times my luggage has been lost. first with items missing when recovered. The last trip It has still not been recovered. I... (More) horrible communication at the Atlanta airport. EIther would not talk or gave the wrong info. Also flying them the last 2 times my luggage has been lost. first with items missing when recovered. The last trip It has still not been recovered. I don't plan on using them again it could only get worse with their planned layoffs. The front line employees already have bad attitudes, badmouthing the operation in earshot of flyers. I can't count on on time arrivals for business travel and the cost savings, if any, is not worth the anxiety. I gave them 1 star because I can't give zero.  (Hide)

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I have to fly quite frequently and have no complaints with Airtran. Seems to be on time unless weather related. Crew and flight attendants are friendly and courteous. Great airline and good prices. Business class travel is the best.

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while in Atlanta the flight to Chicago was delayed 2 1/2 hrs. The customer service agents refused to answer any questions until the flight to Tampa left. Employee Chris stated that "I'm not answering any questions until Tampa leaves so quit... (More) while in Atlanta the flight to Chicago was delayed 2 1/2 hrs. The customer service agents refused to answer any questions until the flight to Tampa left. Employee Chris stated that "I'm not answering any questions until Tampa leaves so quit asking". At one point he said loudly to his partner working the gate, " I guess nobody understands English around here". Then all the customers were being yelled at to sit down numerous times. If you like being bossed around and spoken to by people who act like 14 yr old. crack head gang banging attitude problem kids that don't have any respect for anyone, this company is for you. If you want to fly with a company where you get respected and get you questions answered with respect, try someone other than Airtran. I even contacted the company twice with no response back. I guess this attitude is company wide.  (Hide)

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