Advantage Rent-A-Car

Absolutely horrible! I booked this rental under a package deal and they tried to charge my credit card again. I had to dispute the charge with my credit card company because the customer service here is so inept. Never ever rent from them!

Was this Review helpful to you?   (20) | (16)   20 of 36 found this review helpful

HORRIBLE HORRIBLE HORRIBLE! Never do business with these people. Their customer service is terrible, its almost impossible to speak with a real person on the phone if you have a problem. They gave us a car with 4 bad tires so we had to replace... (More) HORRIBLE HORRIBLE HORRIBLE! Never do business with these people. Their customer service is terrible, its almost impossible to speak with a real person on the phone if you have a problem. They gave us a car with 4 bad tires so we had to replace them and pay with our own money. They assured us they would reimburse us but now are giving us the run around even though we brought them the original bad tires. I wouldn't rent another car from them if they were the only option.  (Hide)

Was this Review helpful to you?   (20) | (16)   20 of 36 found this review helpful

Advantage personnel take the extra steps to insure a quick and easy pick up and return. The Salt Lake City location was fabulous, they gave great directions and took time to help us with some scenic tips.

Was this Review helpful to you?   (17) | (17)   17 of 34 found this review helpful

I was very surprised that paying less didn't compromise the level of service. In fact, I had a much better experience than I've had in the past with a more known name company.

Was this Review helpful to you?   (4) | (6)   4 of 10 found this review helpful

BAD NEWS!!!! They tried to over bill me when I returned my car and I called their attention to it. They said it was a mistake and reworked the paperwork but when the invoice showed on my credit card it was for the higher price!!! It took forever... (More) BAD NEWS!!!! They tried to over bill me when I returned my car and I called their attention to it. They said it was a mistake and reworked the paperwork but when the invoice showed on my credit card it was for the higher price!!! It took forever to get the fixed. I RECOMMEND THAT YOU NOT RENT FROM THESE PEOPLE!!!!!!  (Hide)

Was this Review helpful to you?   (31) | (22)   31 of 53 found this review helpful

Well, I did not really have a horrible experience, however their car could have been cleaner and their customer service was not that great. I would search else where to rent a car or truck.

Was this Review helpful to you?   (26) | (18)   26 of 44 found this review helpful

I recommend not renting a car from Advantage at DFW! I had the biggest hassle proving that I am insured with these people. I've never had to have proof of insurance with a rental car place before! The manager was not available to speak with,... (More) I recommend not renting a car from Advantage at DFW! I had the biggest hassle proving that I am insured with these people. I've never had to have proof of insurance with a rental car place before! The manager was not available to speak with, the customer service was poor and they severely inconvenienced me. I ended up walking two door down to Budget, who matched the rate, and had the keys to the rental car in less than 15 minutes. If you value your time, do not go to Advantage.  (Hide)

Was this Review helpful to you?   (9) | (5)   9 of 14 found this review helpful